Associate Client Relations Specialist

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Relations Specialist

Locations: Kansas City, MO | Hybrid (6 Days in Office Each Month)

Get To Know The Team:
This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support inquiries that are more transactional and executable in nature. As a Service Intake Associate Client Relations Specialist, you will handle daily tasks such as JIRA tickets, inbox management and review of dedicated AWD queues in addition to assisting on client events tasks as outlined in the following expectations.
Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Support Alternative Investment clients and provide backup coverage when other team members are out
• Ownership of the daily client requests via email
• Staying compliant the AWD queues and turnaround times
• Reviewing and completing JIRA Ticket requests for daily requests received
• Research and resolve any system issues reported by customers
• Identify and execute opportunities for process improvement
• Build and maintain documentation of Service Intake Team deliverables

What You Will Bring:

• Bachelor’s degree or equivalent experience. 
• Must have some experience in financial services, banking, reconciliation, accounting etc.
• Excel proficiency.
• Ability to communicate clearly and effectively, both verbally and in writing. 
• Attention to detail and ability to trace problems to their source and see resolution through to completion. 
• Successful colleagues are self-motivated, take ownership of issues, recommend solutions, and appropriately apply relevant procedures.
• Must be willing to work on site at least 6 days/month and the hours of 8 AM – 5 PM Central Time. 

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.