Client Relations Specialist

Are you a dependable self-starter who excels at building strong relationships and providing exceptional support? Do you prioritize tasks, manage your time effectively, and proactively solve problems for clients and colleagues? If you’re ready to make a meaningful impact in your work, we want to hear from you!

Gradient is seeking a Client Relations Specialist to join our team! In this role, you’ll work with clients to understand their needs, explain regulations, and offer solutions to protect their operations. Your attention to detail, willingness to learn, and teamwork will be crucial for excellent service and high standards.

Key Details:

• Pay: $25.58/hour
• Location: 9111 SE Saint Helens Street – Clackamas, OR 97015
• Schedule: Monday through Friday; 8 am to 5 pm (occasional overtime required)
• Benefits: Medical, Dental, & Vision Insurance, Life Insurance, Employee Assistance Program, FSA, Paid Time Off, Paid Holidays, Simple IRA w/ Company Match, and Professional Development Stipend

Who We Are: Gradient began with a simple idea: transportation runs better – and safer – with compliance at the core. Family-owned and operated since 1996, we continue to deliver people, goods, and materials safely to their destinations by helping businesses and operators navigate compliance. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships. 

We are dedicated to living our mission and values every day and are looking for a team member who shares the same passion:

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part.
• Rise Together - Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

To learn more, check out our website: https://gradientway.com/

Who You Are: You excel in a role where building relationships is essential. You are a reliable self-starter with strong follow-through, and you learn by doing and applying what you know to real-world situations. Prioritization and time management are among your strengths, and you naturally step in and assist when you see a need. You take pride in supporting your team and clients with excellence.

Other qualifications include:

• High school diploma or some college
• Excellent written and verbal communication skills
• Strong proficiency in Microsoft Office Suite
• Aptitude for learning new software
• 2+ years in a client-facing support or account manager role
• Ability to pass a background check and drug test (including THC)

What You’ll Do: As the Client Relations Specialist, you’ll support the compliance team by providing essential administrative and back-of-house support. You’ll communicate with drivers, client representatives, and third-party partners, ensuring compliance and accuracy in all processes.

Responsibilities include, but are not limited to:

• Foster and sustain client relationships through consistent communication and outstanding customer service.
• Stay informed about regulatory concepts and communicate this information to clients.
• Proactively identify client needs and offer solutions.
• Communicate with clients, employees, partners, and vendors via phone, email, and fax.
• Participate in ongoing learning and training opportunities.

Gradient is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.