Integrity Express Logistics LLC

Client Relations Specialist

Posted 2 Days Ago

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Cincinnati, OH, USA

In-Office

Entry level

Logistics

The Role

Handles customer setup, credit increase requests, credit analysis, invoicing support, payment monitoring, and past-due account follow-up. The role supports sales and broker requests, identifies high-risk customers, escalates issues, maintains accurate records in transportation management software, and helps improve department processes. It requires customer service, data entry, multitasking, professionalism, and attention to detail. Commercial credit, lending, debt collection, and transportation industry experience are preferred.

Summary Generated by Built In

As a Client Relations Specialist, you are responsible for assisting in the day-to-day functions as they relate to IEL customer credit. The primary tasks include setting up new customers, processing credit increases for existing customers and supporting the sales staff with their accounts receivable. This role works directly with 2-3 team members to ensure all broker and customer requests are handled in a professional and timely manner. This position is a member of the Accounting Department and reports to the AR Manager.

Position Description (Essential Duties & Responsibilities):

Identify and prioritize incoming Broker requests for new customer setup and credit increases
Accurately enter customer setup information in IEL’s transportation management software, TMS
Analyze customer credit via both internal and external methods such as Experian, Blue Book and Internet Truckstop
Work with customers to most efficiently invoice and monitor payments
Communicate with management and broker if a customer is identified as high risk in areas such as credit score, IEL pay history or ships high value cargo
Monitor past due accounts and help identify problem accounts by contacting broker or customer contact for payment status
Facilitate the day to day workload in the department that includes new customer setup, credit increases and following up on past due invoices
Identify areas within the department that require improvement and offer solutions to those challenges
Handle additional responsibilities as needed

Knowledge/Skills/Experience:

Basic (Required)

High school degree or GED
Basic knowledge of Microsoft Office
Some data entry and customer service experience
Works well in fast paced team settings
Able to work on multiple tasks in a time sensitive environment while remaining detail oriented
Compliance with company procedures and can identify issues for escalation
Maintains a high standard of work product and professionalism

Preferred

Associate’s Degree or some College
Commercial credit experience
Background in lending or debt collection
General knowledge of transportation or logistics industry and transportation management software

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Skills Required

High school degree or GED
Basic knowledge of Microsoft Office
Some data entry and customer service experience
Ability to work well in fast-paced team settings
Ability to manage multiple tasks in a time-sensitive environment while remaining detail-oriented
Compliance with company procedures and ability to identify issues for escalation
Maintains a high standard of work product and professionalism
Associate's degree or some college
Commercial credit experience
Background in lending or debt collection
General knowledge of the transportation or logistics industry and transportation management software