The Role
Supports clients by preparing quotes, answering testing inquiries, processing sample media orders, coordinating sample returns, and resolving concerns. Receives and verifies laboratory samples, reviews chain-of-custody documentation, enters data into ChemLIMS/eLIMS, labels samples, resolves discrepancies, assesses sample suitability, and reviews invoices. The role requires accuracy, organization, effective communication, multitasking, and collaboration with laboratory staff.
Summary Generated by Built In
Position Overview
The Client Relations Specialist plays a critical role in ensuring accurate sample intake, smooth client communication, and high‑quality customer service. This position bridges laboratory operations and client-facing responsibilities, requiring strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Approximately 25% of the time will be dedicated specifically to sample receiving and log-in.
Key Responsibilities
Client Relations & Support
Qualifications
The Client Relations Specialist plays a critical role in ensuring accurate sample intake, smooth client communication, and high‑quality customer service. This position bridges laboratory operations and client-facing responsibilities, requiring strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. Approximately 25% of the time will be dedicated specifically to sample receiving and log-in.
Key Responsibilities
Client Relations & Support
- Prepare and issue quotes based on client testing needs, specifications, and inquiries.
- Communicate with clients via phone and email to answer questions, provide guidance, and support testing requests.
- Process and fulfill sample media orders as they are received.
- Coordinate the return shipment of samples to clients upon request (email, phone, or chain of custody documentation).
- Address and resolve client concerns, issues, or escalations with professionalism and clarity.
- Unbox, inspect, and verify incoming samples to ensure all materials match the chain of custody or internal submission forms.
- Accurately enter sample information into the laboratory information management systems (ChemLIMS/eLIMS).
- Confirm that each sample is correctly logged and labeled in the appropriate LIMS system.
- Identify and resolve discrepancies by contacting clients promptly to obtain missing information or clarify issues.
- Assess sample viability and suitability for testing based on established laboratory criteria.
- Invoicing and Invoice Review
Qualifications
- Experience in a laboratory, environmental testing, or sample receiving environment preferred.
- Familiarity with LIMS systems, data-entry platforms.
- Strong communication skills, both written and verbal.
- Attention to detail and ability to manage discrepancies effectively.
- Customer service experience and comfort interacting with clients.
- Ability to multitask and prioritize in a dynamic environment.
- Accuracy & Data Integrity
- Client Communication
- Problem Solving
- Organization & Time Management
- Professionalism
- Collaboration with Laboratory Staff
Skills Required
- Experience in a laboratory, environmental testing, or sample receiving environment
- Familiarity with LIMS systems and data-entry platforms
- Strong written and verbal communication skills
- Attention to detail and ability to manage discrepancies effectively
- Customer service experience and comfort interacting with clients
- Ability to multitask and prioritize in a dynamic environment
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The Company
What We Do
RJ Lee Group is an analytical laboratory, scientific consulting, and software development firm headquartered in Pennsylvania. It delivers materials characterization, industrial hygiene, environmental, forensic engineering, and litigation-related services, along with technology solutions and laboratory information-management systems. The company helps government agencies, attorneys, manufacturers, pharmaceutical and medical-device organizations, and industrial clients resolve complex product-development, manufacturing, materials, and environmental challenges through scientifically defensible data.
