Client Relations Specialist Export

JOB SUMMARY:

We are seeking a highly skilled and experienced Client Relations Specialist to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service. The ideal candidate will have excellent communication and interpersonal skills, be proactive, and have a strong passion for delivering outstanding client experiences.

KEY RESPONSIBILITIES:

• Client Relationship Management: Develop and maintain strong, long-term relationships with clients to ensure their needs are met and exceeded.
• Communication: Serve as the primary point of contact for clients, responding to inquiries, resolving issues, and providing timely updates, managing all the communication out of the C4C ticketing system.
• Client Onboarding: Ensure a seamless onboarding experience for new clients, providing orientation, welcome pack, E commerce training, and support to ensure their success.
• Order Management: Assist customers with placing orders, tracking shipments, and resolving order-related issues.
• Handling complaints: Resolve customer complaints and issues in a professional and timely manner, escalating complex issues to internal teams as needed.
• Record Keeping: Maintaining accurate records of customer interaction and transactions. Having regular operations meeting recorded in C4C as well as phone calls.
• Customer Feedback: Collect and analyze customer feedback, providing insights and recommendations to internal teams to improve customer satisfaction and loyalty.
• Monthly Forecast plan and accuracy: Being involved in providing the forecast, highlighting the risks, and working with the team to meet business expectations.

To make a positive contribution to the Export Regional Sales Teams monthly sales and gross margin targets.

• Picking and packing: Responsible for scheduled picking and packing
• Team Collaboration: Collaborate with internal teams, including sales, QTPS, and operations, to ensure alignment and effective communication.

JOB REQUIREMENTS:

• Education: Bachelor’s degree in business, or Min 3 to 5 years experience in busy Customer Service role, Communications, or a related field
• Experience: Previous experience in customer service or client facing role preferably in a similar industry.
• Communication Skills: Excellent verbal and written communication skills.
• Language Skills: Proficiency in multiple languages
• Technical Skills:  Proficiency in CRM software, SAP, Microsoft Office, Excel, Ecommerce. Power Bi and other relevant tools.
• Problem-Solving: Strong ability to troubleshoot and resolve issues.
• Empathy: Ability to remain calm and empathetic when dealing with frustrated customers.
• Teamwork: Ability to work well with a team and collaborate effectively with different departments. Ability to prioritize multiple tasks and deadlines.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

• Location – to be confirmed
• No physical effort required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.