Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The Client Relations Consultant will be a primary point of contact for clients, responsible for delivering exceptional end-to-end service. The ideal candidate will handle all client queries related to stockbroking services, ensuring a seamless experience while building strong, lasting relationships with clients. This role requires a proactive, client-focused individual who can effectively manage multiple tasks in a fast-paced environment.
Job Description
Key Responsibilities
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Client Interaction & Support
- Serve as the first point of contact for clients, addressing inquiries via phone, email, or in-person promptly and professionally.
- Resolve client queries related to account management, trade execution, settlement processes, corporate actions, and other stockbroking-related services.
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End-to-End Query Resolution
- Take full ownership of client issues, ensuring they are resolved efficiently and accurately.
- Coordinate with internal departments (e.g., trading, operations, compliance) to address client needs.
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Account Management
- Assist clients with onboarding, account opening, and documentation requirements.
- Provide guidance on platform navigation and ensure clients are fully equipped to trade effectively.
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Client Relationship Management
- Build and maintain strong client relationships to enhance client retention and satisfaction.
- Identify opportunities to upsell additional services or products that benefit clients.
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Compliance & Risk Awareness
- Ensure adherence to regulatory requirements and company policies in all client interactions.
- Keep abreast of stockbroking industry developments, products, and regulations.
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Reporting & Feedback
- Maintain detailed records of client interactions in the CRM system.
- Provide feedback to management on recurring client concerns or suggestions to improve service delivery.
Qualifications & Skills
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Educational Background:
- Bachelor’s degree in Finance, Business Administration, or a related field preferred.
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Experience:
- Minimum of 2-3 years in a client service or support role within the stockbroking or financial services industry.
- Experience with stock trading platforms and market knowledge is advantageous.
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Skills:
- Strong communication and interpersonal skills.
- Problem-solving abilities with a proactive mindset.
- Ability to handle pressure and multitask in a dynamic environment.
- Detail-oriented with excellent organizational skills.
- Proficiency in Microsoft Office Suite and CRM systems.
- Qualifications & Skills
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
