Title: Client Relations Manager
Location: Pennsylvania, and ability to travel to other markets within New Jersey and Delaware
Employment Type: Full-Time
Schedule: Monday - Friday, evening/weekend flexibility required
Salary Range: $75,000-80,000
Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About Ambulnz by DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Position Overview:
The Client Relations Manager is responsible for building and maintaining strong relationships with our healthcare partners, facilities, and community stakeholders. This role is essential to ensure that our clients receive exceptional service and support, while also identifying opportunities to improve and expand our ambulance transportation services. The ideal candidate is a skilled communicator, problem solver, and advocate for both client satisfaction and operational excellence.
Responsibilities:
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Serve as a client-facing member of the operations leadership team and a point of contact for client representatives
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Proactively engage with clients to understand their needs, expectations, and any service concerns or issues.
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Communicate client needs and updates to all necessary DocGo departments
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Monitor and maintain client relationships with current DocGo partners
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Identify opportunities for growth within existing client relationship
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Schedule and lead regular client meetings, performance reviews, and satisfaction surveys
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Partner with operations and dispatch teams to ensure timely and accurate service delivery
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Ensure quality and productivity of staff performance through performance evaluation and counseling
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Monitor service quality metrics and coordinate with internal teams to address performance issues or complaints
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Document client interactions, feedback, and opportunities for improvements
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Develop and implement strategies to enhance client satisfaction, retention, and referrals
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Support onboarding and education for new clients to ensure a smooth start to services.
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Work collaboratively with the billing, compliance, and clinical teams to ensure seamless service from end to end.
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Ensure proper communication of all company and client policies to all staff members timely and effectively
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Schedule staff as necessary to fit business demands
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Recommend effective changes to schedule for selected employees to fit demands as necessary
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Generate employee productivity and satisfaction reports to the appropriate stakeholders in the business
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Make recommendations to improve operational efficiency
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Maintain company compliance with OSHA regulation
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Represent the company at client-facing events, community meetings, and networking functions as needed
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All other duties as assigned
Qualifications:
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2–4 years of experience in client services, account management, or business development—preferably in EMS, healthcare, or transportation
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2+ years in a supervisory role
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Bachelor’s Degree preferred
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Proficiency in Microsoft Word and Excel
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Excellent verbal and written communication skills
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Strong interpersonal and relationship-building skills
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Excellent communication, presentation, and conflict resolution abilities.
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Ability to work independently and manage multiple accounts or priorities.
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Knowledge of HIPAA, EMS operations, or healthcare logistics is a plus.
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
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What We Do
DocGo is transforming healthcare with peerless innovation and on-the-ground care. Our mobile workforce of thousands of full-time traveling clinicians and our proprietary, AI-powered software leverages robust medical record integrations to drastically improve patient outcomes. In our tireless pursuit of high-quality, highly affordable healthcare for all, DocGo makes the impossible possible.
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