The Role
Manages commercial landscape client relationships, service schedules, contract renewals, proposals, enhancements, and referrals. Tracks contract and winter-service performance, coordinates with management and branch teams, and supports route management during winter operations. The role focuses on customer satisfaction, profitability, compliance, and long-term client retention within commercial landscaping services.
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Job Summary & Responsibilities
Client Relations Manager
Full Time- Exempt
Are you looking for a great opportunity to join a team of landscape professionals who manage and enhance some of the Pittsburgh metro area's finest commercial landscape properties? What if we throw in an attractive base salary, benefits, professional development and the opportunity to work in a company that believes in taking care of our employees so they can focus on taking care of our customers to build on our outstanding reputation. If you answered “yes” this might be a great opportunity for you.
Client Relations Managerâ¯will provide essential support to the Client Relations Manager (CRM) team. This role is ideal for an energetic and organized individual who thrives on supporting client relationships and delivering exceptional service.
Job Duties:
- Communicate competently with current customers to ensure all customer service needs are being met.
- Work with management staff to determine best practices and schedules for services being performed.
- Introduce and develop new landscape opportunities for current customer base.
- Sustain relationships with current customers to encourage contract renewals and referrals.
- Maintain accurate records of the contract services and enhancement work being performed for specified customer base.
- Help create proposals for contract renewals and production reviews for new properties in accordance with both established company procedures and in a manner that takes into account the unique attributes and service requirements for individual properties.
- Familiarity with Winter Services contracts and performance specifications for each assigned property’s snow removal and deicing is essential to assure both performance and profitability. Actual work performed relative to the property’s snow removal and deicing specifications must be continually tracked to assure compliance.
- Carry out all activities in a professional, proactive manner and with the goal of creating long-term client relationships.
- Perform Route Manager duties as needed throughout the winter session.
- Participate with others on the JML team to coordinate and carry out activities that are for the benefit of the Branch and the Company as a whole.
- Perform other such duties as may be assigned by senior management.
Requirements:
Our ideal candidate will be a self-motivated, self-disciplined individual seeking to further his/her career within landscape services. Specific qualifications include:
- Must have a minimum of two years’ experience in commercial landscaping with management experience.
- Functional proficiency in speaking and understanding Spanish is preferred but not required;
- Knowledge of regulations and standards of the commercial and residential landscape industry specific to the region.
- Working proficiency with computer programs such as Microsoft Word, Excel, and Outlook.
- Familiarity with the best practices regarding safety for crew members, the public, and the environment.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time-off
- Referral program
- Vision insurance
- Life Insurance
60,000+
Skills Required
- Minimum two years of experience in commercial landscaping with management experience
- Knowledge of commercial and residential landscape industry regulations and standards specific to the region
- Working proficiency with Microsoft Word, Excel, and Outlook
- Familiarity with safety best practices for crew members, the public, and the environment
- Functional proficiency speaking and understanding Spanish
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The Company
What We Do
JML Landscape Management is Western Pennsylvania’s premier commercial landscape provider, specializing in landscape maintenance, design, seasonal color, and snow management.
