The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients.
Responsibilities- Serve as the primary point of contact and overall relationship manager for assigned customers.
- Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary.
- Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs.
- Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals.
- Write newsletters, calls to action, or web content for clients as needed.
- Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite.
- Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives.
- Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications.
- Document custom technical product requirements originating from clients and test those custom features once deployed by the development team.
- Identify and pursue upsell opportunities.
- Attend events and conferences as a representative of the company and the department.
Salary Range: $60k-$72k per year
Requirements
- BA/BS in political science, communications, business, international affairs or related field preferred.
- 2-5 years of relevant work experience.
- Proven track record in the area of customer relationship management.
- Professional and interpersonal skills required to develop and foster positive relationships.
- Project management proficiency.
- Technical proficiency in the areas of web based applications.
- Basic HTML knowledge.
- Outstanding communication skills (both verbal and written).
- Excellent analytical and organizational skills.
- Strong problem solving skills.
- Ability to research issues quickly and thoroughly and develop succinct messaging based on research.
- Ability to work independently and with minimal supervision, as well as a part of a team.
- Proficiency in Microsoft software suite and tools.
- General knowledge of the legislative process and interest in politics.
Benefits
All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.
Skills Required
- BA/BS in political science, communications, business, international affairs, or a related field
- 2-5 years of relevant work experience
- Proven track record in customer relationship management
- Professional and interpersonal skills to develop and foster positive relationships
- Project management proficiency
- Technical proficiency with web-based applications
- Basic HTML knowledge
- Outstanding verbal and written communication skills
- Excellent analytical and organizational skills
- Strong problem-solving skills
- Ability to research issues quickly and thoroughly and develop succinct messaging based on research
- Ability to work independently with minimal supervision and as part of a team
- Proficiency in Microsoft software suite and tools
- General knowledge of the legislative process and interest in politics
What We Do
One Company, One Solution. Aristotle is recognized as the pioneer in political technology. Every occupant of the White House — Democrat and Republican — for more than 25 years, has been an Aristotle customer, as are most U.S. Senators, most members of the U.S. House of Representatives, and Democratic and Republican state party organizations. Year round, thousands of Americans involved in the political process — from grassroots organizers to Washington insiders — rely on Aristotle. Our staff has worked for the Federal Election Commission, the DNC and the RNC, state parties and some of the top political consulting firms in the country. Many of us joined Aristotle after using the company’s products in hard fought campaigns, initiatives or PACs. We know politics, we know what works, and we understand what is expected. Our experienced and skilled trainers conduct frequent complimentary trainings for all Aristotle customers throughout the year. In addition, we regularly hold open houses conveniently located at our office in Washington, DC on Capitol Hill. If you have specialized needs, you can also receive customized training on-site at your organization’s location. Aristotle has every product and service you need to make your team a success. Whether it’s campaign software, voter data at VoterListsOnline.com, PAC and Grassroots software and services, or 24/7 customer support, Aristotle is your one-stop solution.
