Client Relations Consultant

Founded in Richmond, Virginia in 1997, CapCenter exists to help individuals and families achieve one of life's most meaningful milestones—homeownership. By bringing mortgage, realty, and insurance services together under one roof, we provide a simpler, more transparent experience designed to save clients time and money. Our commitment to innovation, including our Zero Closing Cost mortgage, has earned the trust of thousands of clients and fueled our growth through repeat business and referrals.

At CapCenter, our mission extends beyond serving clients. We foster a collaborative, high-impact environment where employees are empowered to do meaningful work, grow professionally, and make a real difference in the lives of the people we serve

Job Overview:

As a Client Relations Consultant, you'll be the first point of contact for clients seeking guidance on our realty, mortgage, and insurance products and services. This fast-paced, people-first role is ideal for someone who thrives on communication, problem-solving, and delivering exceptional client experiences. It's a great opportunity for early-career professionals to build expertise in consumer finance while making a real impact. We'll set you up for success with a comprehensive training program covering hands-on training, in-depth product knowledge, and licensing — along with cross-functional training and clear advancement opportunities across all areas of the business.

Key Responsibilities:

• Serve as the advisor for clients seeking guidance on realty, mortgage, and insurance products and services
• Communicate clearly and professionally while building rapport with clients
• Assess client needs and provide timely, practical solutions
• Manage multiple client interactions and priorities while maintaining attention to detail
• Deliver a consistently positive, client-first experience at every touchpoint

Qualifications:

• Bachelor's degree in Finance, Business, Economics, Mathematics, or a related field preferred
• Excellent communication, time management, and leadership skills
• Strong organizational skills and the ability to juggle multiple deadlines
• A collaborative, team-first mindset
• Possess, or ability to obtain, NMLS license prior to starting in the role

Compensation:

The base hourly pay range for this position is $24.04 – $28.85 per hour. Individual starting pay will be determined based on job-related considerations, including relevant qualifications, experience, location, education, certifications, skills, and other job-related factors. This is a non-exempt position and is eligible for overtime compensation in accordance with applicable law.

In addition to base hourly pay and overtime, this position is eligible for transaction-based incentive compensation based on performance and discretionary bonus opportunities. As a result, total cash compensation may vary based on hours worked, overtime, individual performance, transaction-based incentive earnings, and any applicable discretionary bonus.

Benefits:

CapCenter offers a comprehensive benefits package, including medical, dental, vision, life insurance, a 401(k) plan with company match, paid vacation, paid holidays, and other programs designed to support the well-being and professional growth of our employees.

Physical Requirements and Work Environment:

Work is primarily performed in a professional office environment and may involve extended periods of sitting, computer use, keyboarding, and telephone or virtual communication. The position may require managing competing priorities, responding to time-sensitive matters, maintaining accuracy and attention to detail, and working effectively in a fast-paced environment.

Reasonable Accommodation:

As required by law, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer:

CapCenter is an Equal Opportunity Employer (Veteran/Disability). All qualified applicants will be considered regardless of race, color, national origin, age, religion, sex, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.