We are seeking a motivated and personable Client Relations Associate to join our team. This entry-level position is ideal for someone who enjoys working with people, building professional relationships, and supporting clients through exceptional communication and service.
The Client Relations Associate will play an important role in maintaining strong client partnerships, assisting with account coordination, supporting marketing initiatives, and ensuring clients receive a positive experience throughout each project. This role provides valuable experience in client management, communications, event support, and business operations.
Key Responsibilities- Serve as a primary point of contact for clients, providing professional and timely communication
- Build and maintain strong client relationships through regular updates and follow-ups
- Assist with client onboarding, account coordination, and project support
- Collaborate with internal teams to ensure client needs and project goals are met
- Support event marketing campaigns, promotional initiatives, and client activations
- Track project timelines, client requests, and important deliverables
- Prepare client presentations, reports, meeting notes, and follow-up materials
- Identify opportunities to improve client satisfaction and overall experience
- Assist with resolving client questions or concerns in a professional manner
- Participate in team meetings, training sessions, and professional development activities
- Bachelor’s degree in Business, Marketing, Communications, Public Relations, or a related field preferred
- Strong interpersonal and communication skills
- Customer-focused mindset with the ability to build trust and rapport
- Excellent organization and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Professional, positive, and solution-oriented attitude
- Comfortable working collaboratively with clients and internal teams
- Proficiency with Microsoft Office, Google Workspace, and basic CRM or project management tools
- Previous experience in customer service, sales, hospitality, retail, marketing, or administrative support
- Experience working in a team-based environment
- Interest in client management, marketing, events, and business development
- Comprehensive training and mentorship
- Opportunities for career advancement in client services, marketing, and account management
- Hands-on experience working with clients and campaigns
- Collaborative and energetic team environment
- Professional growth opportunities
About the Role:
This position is designed for an ambitious entry-level professional who wants to develop strong communication, relationship-building, and business skills while building a career in client relations, marketing, or account management.
Skills Required
- Strong interpersonal and communication skills
- Customer-focused mindset with ability to build trust and rapport
- Excellent organization and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Professional, positive, and solution-oriented attitude
- Comfortable working collaboratively with clients and internal teams
- Proficiency with Microsoft Office, Google Workspace, and basic CRM or project management tools
- Bachelor's degree in Business, Marketing, Communications, Public Relations, or related field
- Previous experience in customer service, sales, hospitality, retail, marketing, or administrative support
- Experience working in a team-based environment
- Interest in client management, marketing, events, and business development
What We Do
Invictus MSI is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/
