Client Relations Account Manager II

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team

The Asia EMEA Business Support Team sits within the wider Global Business Support Group and provides Project Management, Business Analysis and Subject Matter Expertise across the BPAS Transfer Agency Function to both internal and external clients.

In your role as Client Relations Account Manager II responsibilities will include:               

• effective oversight of client projects and implementations, execution of project plan activities and the building of relationships with client contacts

• developing, defining, and executing project plans, project scope, activities, schedules, budgets, and deliverables. Coordinating activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.

•  managing the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.

• developing strong working relationships with assigned clients and FIS resources

• serving as a point of contact for clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries

• providing support in research and resolution of problems and inquiries

• interfacing with clients to determine present and future needs and discusses progress toward solutions

• coordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place

• preparing periodic status l reporting

• keeping abreast of new products/services and changes to existing products/services

• maintaining comprehensive knowledge of applicable products, services and company policies and procedures

• identifying additional opportunities to provide more products, services, or other resources to customer

• participating in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering

• tracking and coordinating the resolution of customer concerns raised during implementation, operation, maintenance or product application or compatibility matters

• recreating client issues in test environment

• interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities

• managing and communicating expectations internally and externally

• educating clients on various FIS processes and procedures assisting with awareness, navigation, and self-help

• conducting regularly scheduled status calls with client to discuss important key project topics, to review projects in client’s queue and to discuss available service offerings

• other related duties assigned as needed
   

What you bring:            

• a bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience

• the ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner

• the ability to understand and apply concepts

• the ability to handle projects commensurate with job expectations

• the ability to analyze and solve problems using learned techniques and tools

• team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

• flexibility, versatility, dependability

• organizational and time management skills

• excellent customer service skills that build high levels of customer satisfaction for internal and external clients

•  a resourceful nature, proactive in gathering information and sharing ideas

• the ability to work both independently and in a team environment

•  flexibility of hours as required

What we can offer you:

• working in an innovative and flexible environment within an established global company

• becoming a part of a team of talented experts

• convenient office location (Sienna 75 Street, Warsaw, Curie-Skłodowskiej 12 Street, Wrocław, Przemysłowa 3 Poznań)

• possibility to work completely/partially remotely after Covid19 – we are open to your needs

• comprehensive onboarding process

• flexible working hours and a good work-life balance

• contract of employment

• competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%

• language courses within working hours

• on the job coaching and support