Client Relations Account Manager I

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the role:
As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.
What you will be doing:

• Ensure a positive and consistent relationship for one or more assigned clients

• Serve as primary point of contact to support problem resolution and ensure client retention

• Develop strong working relationships with assigned clients and Worldpay resources

• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

​What you will need:

• Graduation in Business Administration, or correlated fields.

• Experience in Payments Industry

• Experience Client Facing / Customer Service

• Knowledge about integration, systems, API (XML; JSON), Project Management, System Management.

• The ability to establish and maintain effective working relationships, both internally as well as externally

• Organizational and time management skills

• Broad knowledge of Worldpay products and related services

• A strong aptitude to analyze and solve problems

• Prior banking or finance related experiences a plus

What we offer you:

• A competitive salary and benefits

• A variety of career development tools, resources and opportunities

• The chance to work on some of the most challenging, relevant issues in the payment industry

• Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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