About Company: Teleradiology Solutions (TRS) is a pioneer in teleradiology, delivering round-the-clock diagnostic radiology reporting and support to hospitals and healthcare providers across India, the US, and other global markets. Founded in 2002 by two Yale-trained physicians and headquartered in Ardmore, PA, TRS today serves over 150 hospitals across 21 countries.
The company pairs a network of board-certified radiologists — including ABR-certified specialists — with technology-driven workflows and its AI-enabled arm, dAIgnostiX, to deliver fast, accurate, and reliable imaging interpretation. dAIgnostiX is based out of Bengaluru (Whitefield). TRS/dAIX also maintains an active academic focus (www.radguru.net) and ongoing research interests, including AI in radiology.
We are seeking a proactive and client-focused Accounts Executive – Operations to join our Support Operations team. In this role, you will oversee end-to-end client relationship management, resolve operational issues, and ensure timely case deliveries within defined Turnaround Time (TAT). You’ll be the primary point of contact between clients and internal departments.
1. Client Relationship Management
Build and nurture strong, long-term relationships with clients.
Understand client objectives, expectations, and operational needs.
Act as the single point of contact for all client communications.
Proactively identify and address client concerns.
Work closely with clients to develop effective solutions.
Escalate unresolved issues to senior management when necessary.
Investigate discrepancies and operational problems.
Coordinate with the technical support team to resolve client-reported issues.
Ensure quick turnaround and follow-ups.
Track case progress and ensure timely delivery aligned with TAT.
Provide regular updates and status reports to clients.
Identify workflow gaps and implement process improvements.
Collaborate with Operations, Tech Support, and Quality teams.
Share client feedback to help enhance internal processes and service quality.
Prepare regular reports on case metrics, KPIs, and performance trends.
Use data insights to identify service gaps and recommend solutions.
Bachelor's degree in Business, Communications, or a related field.
3–5 years of experience in account management, operations, or client servicing.
Strong communication, interpersonal, and problem-solving skills.
Excellent organizational skills and attention to detail.
Ability to work effectively in a fast-paced, cross-functional environment.
Skills Required
- Bachelor’s degree in Business, Communications, or a related field
- 3-5 years of experience in account management, operations, or client servicing
- Strong communication, interpersonal, and problem-solving skills
- Excellent organizational skills and attention to detail
- Ability to work effectively in a fast-paced, cross-functional environment
What We Do
Teleradiology Solutions (TRS) is a global healthcare technology and teleradiology provider founded in 2002 by two Yale-trained physicians. It delivers round-the-clock diagnostic radiology reporting and support to hospitals and healthcare providers, interpreting CT, MRI, X-ray, ultrasound, nuclear medicine, and echocardiography studies. TRS combines board-certified radiologists, technology-driven workflows, telehealth services, and AI-enabled capabilities to improve timely, accessible medical imaging for patients worldwide.
