Client Project Manager

The Project Management Office within the Professional Services department is responsible for delivering positive and efficient experiences during complex ONESOURCE implementation engagements and implementations for external clients. This includes managing the projects’ planning, design, progress, and closure, holding project staff accountable for delivering results, as well as serving as the primary point of contact for both external firms and internal teams.

Typical projects may include the entire lifecycle from requirements through to deployment and implementation or specific parts of the lifecycle of a larger project and typically involves extensive interaction with sales, systems engineering, product development and other members of cross-functional teams. The Client Project Manager is expected to display core competencies such as Project Delivery, Financial Management, Risk Management, and Estimating and Planning. Expected expertise at this job level is proficiency with key functions, activities, and analysis within each area.

Job Description

About the role

• Communicate effectively with clients to understand their needs and expectations and ensure client satisfaction, tailoring the appropriate mode of communication to each project, client, stakeholder or other needs.
• Embrace Thomson Reuters’ on-camera culture by ensuring professional on-camera presence and engagement during meetings.
• Define the scope, goals, and deliverables of the project in collaboration with senior management and stakeholders.
• Responsible for leading multiple projects simultaneously, balancing competing priorities, working through resource constraints, and managing realistic expectations for customers and stakeholders.
• Plan and manage project timelines, milestones, and deliverables using appropriate tools and techniques.
• Coordinate and lead cross-functional teams, including sales, systems engineering, product development, and other departments, to ensure project success.
• Monitor and report on project progress, as well as handle any necessary adjustments to project constraints.
• Manage project budgets and financial objectives, ensuring that the project is delivered within the approved budget.
• Identify, assess, and minimize project risks throughout the project lifecycle by working with customer and stakeholder groups.
• Facilitate problem-solving and decision-making processes to resolve project issues.
• Ensure that all project documentation is complete, current, and stored appropriately.
• Ensure that all systems and platforms for tracking and reporting on project KPIs are met, updated timely, and reflect the latest key information for senior leadership to make financial decisions.
• Adhere to industry best practices, techniques, and standards throughout the entire project execution.
• Establish and help maintain customer long term relationships.
• Ensure the client success and optimum utilization of products and solutions.
• Provide coaching and guidance to project team members to achieve project goals and develop their skills.
• Have the expectation of working in the office/onsite location on a regular hybrid schedule of 3 days per week

About You

You are a fit for the role of Client Project Manager if you have/are:

• Expectation of working in the office/onsite on a regular hybrid schedule of 3 days per week.
• Bachelor’s degree or equivalent experience (project management certification(s) preferred). 
• 5+ years of direct project management experience.

• Familiarity with project management tools and best practices, including Agile and Scrum. 
• 2+ years of experience working with Tax or other technical software implementations and migrations.
• Superior interpersonal and written communications skills. This includes the ability to effectively communicate and build strong relationships with various roles within an end user firm (IT, staff, managing partners, etc.), as well as with various internal departments outside of Professional Services (Sales, Development, Operations, Support, etc.). 

• Successful track record of seeing projects through the full life cycle that are completed according to outlined scope and timeline. 
• Strong emotional intelligence and adaptability in communication and project management strategies.
• Proven ability to build rapport with stakeholders and adjust approach based on individual needs and priorities, tailoring communication and engagement methods to effectively collaborate with diverse individuals and groups.
• Excellent interpersonal skills with a demonstrated ability to understand and respond effectively to diverse communication styles. This includes the ability to effectively communicate and build strong relationships with various roles within an end user firm (IT, staff, managing partners, etc.), as well as with various internal departments outside of Professional Services (Sales, Development, Operations, Support, etc.). 
•  Customer-centric approach with a keen understanding of individual client needs, able to solve problems creatively and flexibly.
• Experience working with virtual / remote teams across US time zones.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (Microsoft Project or other tools i.e., Smartsheet, Monday.com).

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com