Client Processing Associate

Joining Henley & Partners

As the leading global citizenship and residency advisory firm for over two decades, we specialize in helping our clients navigate the complex landscape of investment migration and citizenship planning.  
 

Why choose Henley & Partners? Here's what sets us apart:

• Global Impact: Join a company that makes a tangible difference in people's lives. Our work enables individuals and families to broaden their horizons, access new opportunities, and secure a brighter future through alternative citizenship and residency options
• Cutting-Edge Expertise: Be part of a team of industry pioneers and experts who are at the forefront of the investment migration field. We provide innovative solutions and leverage our extensive network of international partners to deliver exceptional service to our clients
• Dynamic and Diverse Culture: Immerse yourself in a truly global environment. With more than 40 offices spanning across continents, we foster a multicultural and inclusive workplace where ideas are valued, collaboration thrives, and personal growth is encouraged
• Continuous Learning: We believe in investing in our employees' professional development. At Henley & Partners, you'll have access to ongoing learning opportunities, training programs, and industry conferences that will enhance your skills and expand your knowledge
• Impactful Projects: Join us in working on high-profile projects that shape the future of investment migration. From advising governments on citizenship-by-investment programs to assisting high-net-worth individuals in achieving their global mobility goals, your work will have a direct impact on our clients and the industry
• Work-Life Balance: We recognize the importance of maintaining a healthy work-life balance. Enjoy flexible working arrangements and benefits that support your well-being, ensuring that you can thrive both personally and professionally

...but that's enough about us, let talk about you!  
The Client Processing Associate is responsible for processing and validating client case files in line with defined procedures and regulatory requirements, ensuring accuracy, completeness, and timely progression through established processing stages.

Responsibilities

• Execute assigned case-processing tasks in accordance with approved procedures and control frameworks
• Perform document intake, classification, and verification to ensure required information is correctly captured and recorded
• Update case statuses and processing milestones accurately within internal systems
• Issue structured requests for missing or clarifying information and track responses to closure
• Monitor processing queues and flag priority or time-sensitive cases for attention
• Record processing actions, decisions, and exceptions to maintain clear audit trails
• Escalate deviations from standard processing requirements in line with established escalation paths

Qualifications

• Bachelor’s degree or equivalent professional experience in business, administration, finance, or a related field
• Experience in operational, processing, or administrative roles involving structured workflows and documentation handling
• Familiarity with working in controlled or regulated environments where accuracy and procedural adherence are required
• Demonstrated ability to follow defined processes, checklists, and instructions with consistency
• Ability to manage routine, deadline-driven tasks across multiple cases or work queues
• Comfortable using Microsoft Office applications and internal systems 
• Ability to learn and apply procedural requirements and system workflows quickly
• English proficiency is required 
• High attention to detail with strong organizational and record-keeping skills
• Ability to manage multiple cases while maintaining consistent quality and deadline 

Join our team and be part of an organization that values innovation, fosters collaboration, and believes in the potential of its employees. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that encourages growth and personal development. If you are seeking a challenging yet rewarding opportunity where your ideas can make a real impact, we invite you to apply today.