Client Platform Specialist
EOS is seeking a Client Platform Specialist to be a key member in a small team with a large technology client. The role will concentrate on the setup, configuration and support of various hardware devices (computers, phones, tablets, VR headsets, AR/MR devices). This position is part of the IT organization, so candidates must be passionate about technology, live customer service and have the ability to thrive in a fast paced, high-pressure environment. A passion for gaming is a plus.
Responsibilities
■ Support day-to-day operational requests that come in through the internal tasking queue
■ Support automated solutions using Powershell, bash scripts, Python
■ Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
■ Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
■ Identify internal process and automation improvements
■ Provide technical support both remotely and onsite at events
■ Maintain and manage Windows, Android, iOS, iPadOS images
■ Create and maintain documentation for all processes and troubleshooting guides
■ On-site event support that may include international travel outside of normal office hours
■ Off-site on-call event support outside of normal office hours
REQUIREMENTS
■ At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
■ BA/BS degree or equivalent experience in a similar field
■ Experience in a startup environment a strong plus
■ Excellent communication skills and ability to clearly communicate complex technical concepts
■ 1+ years Enterprise Windows client management experience(GPO’s, Chef, FOG, MDT etc.)
■ Experience with mobile device management(MDM) solutions
■ Experience with ADB (flashing/sideloading)
■ Basic networking skills (DHCP, TCP/IP, FTP, PXE)
■ Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
■ Basic knowledge of Linux environments a plus
■ Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components a plus
■ This job requires international travel. Accordingly applicants must have a valid passport at time of employment and maintain their passport as long as they are in this position.
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What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
