Client Performance Manager I (Ready Logistics)

Company

Cox Automotive - USA

Customer Care Group

Client Performance Manager I

Individual ContributorHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Ready Logistics is seeking a customer-focused and analytical transportation professional to serve as a key liaison between clients, repossession agents, and internal operations teams. In this role, you will help ensure the successful movement of vehicles by building strong partnerships, monitoring service performance, resolving operational challenges, and driving continuous improvement initiatives. You will play an important role in delivering exceptional client experiences by proactively identifying risks, communicating transportation insights, and collaborating across multiple stakeholders to achieve service level commitments. The ideal candidate is an effective communicator who thrives in a fast-paced logistics environment, enjoys solving complex problems, and is passionate about delivering operational excellence and customer satisfaction.

 

This position is hybrid and finalized candidates must be located in Phoenix, Arizona (Tuesday and Wednesday onsite). 

Job Responsibilities:

• Develops and maintains strong working relationships with repossession agents, forwarders, and internal partners to support client transportation requirements.

• Serves as a key operational liaison between clients and repossession agents, proactively managing issues and minimizing the need for client escalations.

• Directly engages with clients and repossession agents to address challenges impacting contractual service delivery and transportation performance.

• Monitors and analyzes repossession agent performance against client service level agreements, proactively communicating risks and recommending solutions to clients.

• Communicates client expectations, performance standards, and best practices to repossession agents and forwarders to ensure alignment.

• Prepares and delivers transportation performance reporting, risk insights, and service outcomes to clients, providing actionable recommendations.

• Partners with clients to onboard new repossession agents and forwarders, establishing clear transportation processes and expectations.

• Serves as the primary liaison across Client Management, Operations, and carrier partners, collaborating with Account Managers and Operations Managers to resolve issues and improve transportation outcomes.

• Proactively escalates and communicates complex risks and performance issues to clients and internal stakeholders.

• Maintains accurate documentation and client activity within Salesforce.

• Supports continuous improvement initiatives by identifying opportunities and collaborating directly with clients to enhance service delivery.

 

Required Experience & Specialized Knowledge and skills

- Foundational analytical, business acumen, and customer focus skills.

- A basic understanding of business functions and industry context to support client outcomes and team objectives.

- Utilization of tools and processes to collect data to build reports and interpret findings for client and business use.

- Ability to manage multiple priorities with and without guidance.

Qualifications

BA/BS and 1–2 years experience

Alternative with advanced degree

MS with up to 1 year experience

 

Education/Experience Equivalency with No Degree

4+ years relevant experience

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.