dunnhumby

Client Partnership Manager

Posted 9 Days Ago

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London, Greater London, England, GBR

In-Office

Entry level

eCommerce • Retail

The Role

Manage and grow strategic FMCG and CPG client relationships within Tesco Insights. The role owns commercial discussions, renewals, upselling, cross-selling, pipeline forecasting, and client outcomes. It coordinates consulting, analytics, and insight teams to deliver data-driven recommendations and measurable growth, while partnering with senior stakeholders to address business challenges and maximize the value of dunnhumby’s data and insight solutions.

Summary Generated by Built In

London | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Tesco Insights

Our Tesco Insights team turns the UK’s richest source of shopper data — over 24 million Clubcard households — into the strategic intelligence that powers Tesco and its supplier partners. We help clients understand customers, shape ranges, optimise pricing and promotions, and unlock category growth through evidence-based decisions.

About the Role

We're looking for a Client Partnership Manager to lead and grow relationships with a portfolio of strategic FMCG and CPG clients within Tesco Insights. This role combines commercial ownership, strategic partnership management and insight-led consulting, helping clients unlock growth opportunities through data, analytics and customer understanding.

You'll work closely with senior client stakeholders and cross-functional dunnhumby teams to solve business challenges, develop long-term growth plans and ensure clients maximise value from our insight, consulting and data solutions.

What You'll Be Doing

You'll play a key role in driving client success, identifying commercial opportunities and building trusted partnerships that deliver measurable business impact.

Managing and growing a portfolio of strategic client relationships, acting as a trusted partner to senior stakeholders.
Identifying client growth opportunities by understanding business priorities, commercial challenges and strategic objectives.
Leading commercial discussions including renewals, upselling and cross-selling opportunities across your portfolio.
Coordinating consulting, analytics and insight teams to deliver value-led solutions and client outcomes.
Maintaining a robust pipeline and forecast while ensuring a consistent and high-quality client experience.

What We're Looking For

We're interested in someone who enjoys building relationships, influencing stakeholders and using insight to create commercial value.

Experience in client partnerships, account management, consultancy or commercial leadership roles.
A track record of developing and growing strategic client relationships over time.
Commercial awareness within FMCG, CPG, retail or insight-led environments.
Confidence engaging senior stakeholders and navigating complex commercial conversations.
Ability to translate business challenges into practical, insight-led recommendations and solutions.

You'll Thrive If You…

Enjoy combining relationship management with commercial problem solving.
Are naturally curious about customer behaviour, retail performance and business growth.
Build credibility quickly with both clients and internal stakeholders.
Take ownership of opportunities and proactively drive them through to delivery.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

UK Benefits

Flexible benefits allowance, with the option to direct any unused allowance into pension contributions.
Private medical insurance through Vitality, alongside life assurance, partner life assurance, income protection and critical illness cover.
Aviva pension scheme with employer matching contributions of up to 7.5%.
Wellbeing support through the Wellness Hub and employee assistance resources.
Lifestyle benefits including car leasing options, employee discounts and recognition programmes.
Annual leave entitlement, public holidays, the option to buy additional holiday and a day off for your birthday.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Skills Required

Experience in client partnerships, account management, consultancy, or commercial leadership roles.
Track record of developing and growing strategic client relationships over time.
Commercial awareness within FMCG, CPG, retail, or insight-led environments.
Confidence engaging senior stakeholders and navigating complex commercial conversations.
Ability to translate business challenges into practical, insight-led recommendations and solutions.

dunnhumby Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.

Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.