Client Partnership Associate - Remote

The Client Partnership Associate leverages the client partnership, subject matter expertise, best practice recommendations and customer service. They possesses strong communication and relationship-building skills to identify client needs, craft solutions, and provide best in class customer service. 

The Client Partnership Associate role will be the primary liaison for day-to-day operations and program support with a portfolio of clients. They will partner with Client Relations, Employee Services, Senior Supervisors and internal teams to deliver white glove treatment.

This role will be responsible for a portfolio of clients and act as the steward of these client’s tuition policies. 

This is a Remote position available in the United States.

• Provide Strategic thought around process and implementation of program from a compliance perspective

• Serve as day-to-day operational support to assigned clients

• Work with Client Relations as the primary Operations representative for their respective portfolio, hosting required meetings and calls (internal and external)

• Consult with, and actively listen to, clients to identify operational topics related their programs and overall account

• Maintain Client Tracker for assigned clients

• Support Client Programs 

• Rollout for Client Projects

• Operational Change Orders

• Demos for Client Admins

• Provide Input for QBR’s

• Submit Jira tickets as needed

• Partner with Manager Role on compliance concerns and provide coaching

• Manage suspected fraud process as identified by the Employee Services team

• Manage Client reference materials in Knowledge Base and validate accuracy of information

• Manage Client Employee Escalations and Appeals

• Bachelor's Degree required or comparable experience

•  4-6 years related work experience required

• Minimum additional years of experience that would be considered in lieu of the applicable degree: 3 years

• Ability to prioritize and manage competing priorities and thrive in a fast paced and highly dynamic environment. 

• Ability to work in a virtual collaborative environment. 

• Remote- must be able to work independently from a quiet home office during standard business hours 9-5 local time.

• Must have the ability to manage multiple clients with ease.

• Must be a self-Starter who is highly motivated and detail oriented. 

• May require some travel.

Compensation:

The annual salary for this position is between $78,000 - $83,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until May 16, 2025.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.