- Establishing C-suite and program stakeholder relationships following the sales cycle to deeply understand each client's business objectives, success metrics, and strategic priorities.
- Leading the full cycle of account retention and renewal — including opportunity management, planning, contracting, negotiation, and closing.
- Owning the entirety of each account, maintaining a comprehensive understanding of client goals both directly related and adjacent to the current contractual partnership.
- Identifying expansion opportunities on- and off-cycle, collaborating with Sales to pursue and qualify cross-sell opportunities.
- Acting as the primary point of contact between the client and internal Fabric teams, ensuring seamless coordination and clear communication across all functions.
- Deploying consultative, data-driven problem-solving to diagnose challenges, identify root causes, and deliver actionable recommendations that improve client health.
- Developing and delivering compelling executive-level presentations that articulate partnership value and progress toward client outcomes.
- Advocating internally for client needs across product, clinical, and partnership decisions, while serving as the external messenger back to clients.
- Building client advocacy through marketing opportunities such as case studies and events.
Why You Might Be a Good Fit
- You are a natural relationship builder who earns executive trust quickly and maintains it through consistent follow-through and deep domain knowledge.
- You have a driver mentality — you lead from the front, take ownership of outcomes, and don't wait to be told where the problems are.
- You are energized by complex client scenarios and skilled at connecting the dots between client challenges and industry best practices.
- You are comfortable holding multiple priorities at once and thrive in fast-moving environments where no two client situations are the same.
- You find genuine satisfaction in helping clients realize the value of a technology investment — translating platform capabilities into measurable business outcomes.
This Might Not Be The Right Fit If...
- You prefer a tactical, reactive support model over proactive account strategy and ownership — this role is closer to a consulting or advisory engagement than day-to-day operational support.
- You are not comfortable with contract and renewal accountability, as retention and revenue are core to how success is measured in this role.
- You prefer minimal client interaction or travel, as this role requires up to 25% travel for in-person client engagement.
- You are earlier in your career and looking to build foundational customer success skills — this role is designed for someone ready to lead complex, high-stakes client relationships independently.
Your Qualifications
- 4+ years of experience in a B2B client-facing role in Consulting, Account Management, or Customer Success.
- Proven experience driving change and transformation for external clients using data, analysis, and strategic recommendations.
- Demonstrated competency in renewal, relationship, and contract management.
- Strong executive presence and presentation skills, with experience tailoring messages for C-suite and operational stakeholders.
- Technical acumen in digital health, preferably with virtual care and patient engagement SaaS platforms.
- Ability to collaborate effectively across internal teams by leading through influence.
- Familiarity with CRM, product support, and reporting tools; proficiency in Microsoft Office and Google Suite.
- Self-motivated and deadline-driven, with strong organizational skills and the ability to manage multiple priorities simultaneously.
- Ability to travel up to 25% of the time for client meetings.
- Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
- Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
- Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
- Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
- Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
- Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.
What We Do
Fabric Health is a pioneering care access platform dedicated to solving one of healthcare's most pressing challenges: operational capacity. We equip health systems, health plans, employers, and brokers with consumer-grade solutions designed to make healthcare faster, smarter, and more accessible at the exact moment of need. Our core mission is to empower boundless care through seamless, intuitive experiences that benefit both patients and providers. At the heart of our offering is a commitment to streamlining the entire care journey. We achieve this by integrating and optimizing every touchpoint from initial intake and intelligent triage to precise routing and effective treatment, encompassing both virtual and in-person care modalities. Our platform is meticulously crafted to enhance operational efficiency, addressing the complex logistical problems that often hinder timely and quality care delivery. What makes Fabric Health uniquely effective is our deep understanding of the patient and clinician experience. We develop robust automation workflows that significantly reduce administrative burdens on healthcare professionals, allowing them to focus invaluable time on what matters most: direct patient care. By automating repetitive tasks and streamlining processes, we enable clinicians to work more efficiently, leading to reduced burnout and a higher quality of service. Our comprehensive suite of features and services includes an advanced AI Assistant that guides users, dynamic Engagement & Pathways to ensure continuity of care, a versatile Virtual Care Platform for remote consultations, and dedicated Virtual Care Services for immediate support. Furthermore, our Intake & Care Guides simplify initial patient interactions, while our Enterprise Features provide scalable solutions for large organizations. Ultimately, Fabric Health drives tangible outcomes: reduced care costs, expanded access to care, and the delivery of consistent, higher-quality patient experiences. We are relentlessly focused on creating better, more intuitive interactions for consumers and equipping providers with the tools they need to deliver exceptional care efficiently. Every solution we develop is a testament to our dedication to transforming healthcare delivery, ensuring that timely, compassionate, and effective care is within everyone's reach.
Why Work With Us
Discover a culture of innovation, collaboration, and continuous growth. We offer a dynamic, remote-first environment where talented individuals thrive by tackling meaningful challenges. Contribute to cutting-edge solutions, work alongside inspiring peers, and truly make a difference in a flexible setting. Grow your career with purpose.
