Client Partner

Posted 2 Days Ago
Easy Apply
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2 Locations
Hybrid
Mid level
Fintech • Software
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.
The Role
As a Client Partner at Carta, you'll ensure client success through onboarding, data migration, training, and ongoing support, focusing on fund accounting.
Summary Generated by Built In
The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. 

For more information about our offices and culture, check out our Carta careers page.

The Problems You’ll Solve

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow. As a Client Partner, you’ll work to:

  • Ensure successful onboarding, adoption, and daily usage by new clients to the Carta platform. This includes managing complex data migrations, configuring platform features for client-specific needs, and ensuring operational readiness through parallel testing
  • Prior to implementation, you’ll support Go to Market team as a subject matter expert on the platform and delivery offering —guiding them through technical questions, fund accounting best practices, and software optimization based on their workflows
  • With your deep understanding of both fund accounting and client service, you’ll transform challenges into structured implementation strategies, develop training experiences that increase platform fluency, and serve as a trusted advisor in helping clients maximize their investment in the technology
  • Lead full-cycle onboarding and implementation of fund clients onto our proprietary fund accounting platform inclusive of managing weekly cadence call
  • Own data conversion and migration processes alongside the Implementations team, including historical trial balance reconciliation
  • Customize platform setup for client-specific fund structures, including reporting, fee calculations, and waterfall modeling while working with relevant functional teams
  • Conduct and analyze parallel testing to ensure reporting and calculations are accurate before go-live
  • Develop training tools and sessions for both external clients and internal stakeholders; serve as a knowledge partner for cross-functional teams
The Team You’ll Work With

You’ll be joining our Client Partner team.

This team plays a critical role in driving the success of clients using our next-generation fund accounting platform. Acting as technical experts, relationship managers, and implementation leads, we ensure that clients leave manual, outdated processes behind and embrace a scalable, tech-enabled accounting solution built for alternative asset fund managers. We work closely with Product, Engineering, and Operations to shape the future of fund services.

About You
  • 4+ years of fund accounting experience within private equity, venture capital, or fund administration environments
  • Strong technical understanding of fund structures, management/performance fees, NAV calculations, and capital account reporting
  • Comfortable managing client relationships and delivering high-touch customer support
  • Strong Excel skills and expertise with our Carta GL
  • A detail-oriented problem solver who enjoys working cross-functionally and proactively

Disclosures:

  • We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. 
  • Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
  • For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
  • Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to [email protected].

Top Skills

Carta Gl
Excel
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The Company
HQ: San Francisco, CA
1,902 Employees
Year Founded: 2012

What We Do

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed ground-up to support the strategic impact of the fund CFO.

Carta has been included on the Fortune Best Large Workplaces in Financial Services and Insurance list, Forbes’ list of the World's Best Cloud Companies, Fast Company's Most Innovative list, and Inc.'s Fastest-Growing Private Companies list. For more information, visit carta.com.

Why Work With Us

Carta is a place where everyone can be the best version of themselves. We're a team of unconventional builders who's focus is to create infrastructure for innovators. Join our team and help us to create more owners.

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