Client Partner

ISF, Inc., a technology and management consulting company, welcomes applicants for our Client Partner (CP) role for our Texas market. This is a hybrid role with focus on the Austin, Texas market.

Solving the Future:
 

ISF is a leader in government consulting, strategy, planning, modernization, process innovation, and technology solutions. We partner with our clients to address real day-to-day challenges and achieve the outcomes they care about. ISF has worked with state government for over 44 years, bringing our expertise to solve the unique challenges of state government. Here at ISF, we focus on the vision, goals, and results our clients need. Strategy, Process, and Technology are a proven methodology we believe in. First, we define the long-term plan and the steps to achieve their vision. Then, we develop the processes to support those strategies. Finally, ISF develops, integrates, and implements the technologies that support those processes and provide the tools and data required to achieve success.

Overview:

A Client Partner (CP) is someone who can interact with a client, talk openly, casually, and confidently with them about their programmatic or administrative challenges, and walk away as a trusted advisor with several ideas where ISF can provide solutions to improve performance in the client’s target area. The CP will develop pre-sell concepts by leveraging a variety of internal resources (e.g., strategic plans, white papers, legislative appropriations, delivery staff, other CPs) to first identify alignment between the client and ISF. From these client engagements, the CP then develops client friendly material(s), which lead a client through the procurement process, ultimately resulting in a contract. A CP is a proactive problem solver of client challenges and issues and capable of navigating situations through open discussion and problem-solving skills to forge stronger client relationships. The CP must also be able to collaborate with various sized project teams across multiple projects to empower them, support them, and coach them to meet client expectations. This is a person who understands business and the nuances and challenges of project delivery and execution with an eye toward overall personal and corporate growth.

Reporting to the Senior Director of Clients and Solutions, the Client Partner will coordinate with company and client leadership in the following areas:

• Generation of $3 million in sales annually.

• Acquires and develops long-term relationships with new and existing clients.
• Develop a broader network of public sector clients and contacts through local organizations, speaking engagements, and one-on-one networking.
• Responsible for completing successful proposal development, pricing, and contract negotiation.
• Provide delivery oversight to ensure client satisfaction and support delivery teams on sold projects.
• Responsible for client retention and client portfolio growth.
• Provide thought leadership in the realms of technology innovation and management consulting to help guide clients to better understand their situation, environment, or challenge, along with recommended solutions to these challenges.
• Identify business opportunities within target accounts.
• Be accountable for each project contract, statement of work, and change order requests related to your contract portfolio.
• Provide oversight on project gross margin, plus risks and opportunities that impact profit.
• Complete administrative duties (e.g., logging outreach, client meetings, opportunity pipeline).

Required Skills and Abilities

Primary Skills:

• Sales experience with state government entities is highly preferred.
• A willingness to learn.
• Some experience in supporting or leading sales within an IT organization or management consulting organization.
• Capable of developing opportunity generation strategies and sales strategies for new accounts and existing accounts.
• Demonstrate strong client relationship skills and strong executive presence.
• Strong sense of customer service.
• Excellent verbal and written communication skills.
• Strong negotiation skills.
• Exceptional time prioritization.
• Ability to work well with limited supervision.
• Ability to work collaboratively and cooperatively with peers, delivery staff, and operations.

 Secondary Skills

• Knowledge of administrative processes related to state government.
• Track record of leadership, coaching, and mentoring abilities.
• Proven ability to oversee pursuit opportunities to successful completion, multi-task, and work within tight deadlines.
• Ability to travel on a limited basis.
• Must be comfortable working in Austin, Texas.

Educational Requirements

• College degree B.S. or B.A.

Key words: business development, sales, public sector, Texas, management consulting, state government.

We are committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to age, race, color, sex, religion, national origin, marital status, gender identity or expression, or sexual orientation, disability or any other protected status in accordance with the requirements of all federal, state and local laws.