Client Partner

About Us

Material is a global strategy, insights, design, and technology partner to companies striving for true customer centricity and ongoing relevance in a digital first, customer-led world. By leveraging proprietary, science-based tools that enable human understanding, we inform and create customer-centric business models and experiences + deploy measurement systems – to build transformational relationships between businesses and the people they serve.

About the Client Partner

You will be responsible for strategic management of account(s) to grow Material’s revenue stream across our offerings in Insights, Design, Build Engage and Perform. This role will be responsible for engaging with senior-level clients to drive strategies and meet clients’ objectives. The role supports Material’s financial goals by maintaining and growing existing client relationships and contributing to efforts that establish relationships with new clients. We are looking for someone who is a natural leader, ambitious, a self-starter, and has exceptional client relationship skills. The ideal candidate will be very well-versed in selling a wide variety of marketing, digital and technology initiatives aimed at transforming customer experience.

As a Client Partner, you will  

• Responsible for profitable growth of account(s), including existing/expanding current clients and prospecting new clients
• Successfully builds pipeline and converts that pipeline to closed sales. 
• Builds strong business relationships with clients - beyond transactional. 
• Successfully prospects new relationships, alone or w/ support from others. 
• Can identify opportunities needing strategy, insights, tracking, or analytics. 
• Effectively leads the pursuit of opportunities alone or w/ support of others. 
• Upon winning, touches the work at key points with high-project impact. 
• You will also be accountable to an activity management model within and beyond existing accounts
• Understand and be able to represent and cross-sell the full suite of Material services, and be a part of service evolution across all 4 pillars of Material’s offering catalog 
• Responsible for designing work, scoping and developing proposals
• Persuasively and effectively communicate with senior-level clients across multiple industries on behalf of Material
• Identify and influence key decision-makers at all levels within the target client organization(s) with the goal of pursuing and closing growth opportunities.
• Possess experience delivering client engagements earlier in your career and provide support towards the development of delivery management practices that improve client satisfaction.
• Inspire and motivate cross-functional teams to deliver excellent, industry-leading proposals on digital experience transformation 
• Advocate for and model an agile mindset and design thinking practices to solve client business problems 
• Be responsible for forecasting and billing oversight on services sold.

About you 

• 10 - 12+ years of relationship and business development experience in the Insights/Research space
• Strong executive presence and presentation skills 
• Experience with creating and delivering client-facing presentations and artifacts in a sales pursuit process.
• Experience working in in a matrixed organization that involves collaborating with other Service Line/Industry leaders, practitioners, and other business development professionals.
• Should have demonstrable ability to leverage pre-existing network of clients or contacts in the marketplace
• Proven ability to develop and secure relationships at all levels within a client organization.
• Strong global, cross-business teaming skills
• Financial management and reporting expertise, including project estimation, P&L on an account amongst others.

What We Offer 

In addition to Medical, Dental, Vision, Life, Disability and FSA, Material offers: 

• A work environment that works best for you. Whether that’s fully remote, in one of our offices, or hybrid.

• Flexible & synchronous time off. We trust our colleagues to take responsibility for and manage their workloads. That’s why we offer Flexible Time Off along with synchronous companywide closures and 11 company holidays.

• 12 weeks of paid parental leave. Every parent deserves to spend the first few months of their new child’s life with them. 

• Help planning for your future. We offer 401K match, as well as periodic financial wellness and planning sessions throughout the year.

Privacy Statement

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If you need support with a privacy-related matter, please send an email to: [email protected]o