Client Partner

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are seeking a dynamic and results-driven Enterprise Client Partner to join our team. The ideal candidate will be responsible for cultivating and maintaining strong relationships with our enterprise-level clients. As an integral part of our growth team, you will collaborate closely with clients, understand their unique business needs, and ensure the successful adoption and utilization of our SaaS solutions to drive growth for our business.

• Develop and nurture strong relationships with key stakeholders at the enterprise level.
• Expand Acqueon’s relationships and elevate the scope and depth of relationships with senior leadership in those customers.
• Serve as the main point of contact for clients, understanding their business objectives, and aligning our solutions with their strategic goals.
• Provide leadership to Acqueon resources spanning departments such as customer success, delivery, support etc.
• Be the trusted partner for the customer on their use-cases and product functionality.
• Conduct in-depth needs analysis to identify opportunities for our SaaS solutions to add value to the client's operations.
• Collaborate with internal teams, including product development and customer support, to tailor solutions to meet client requirements.
• Drive revenue growth within an assigned set of accounts (territory).
• Prepare, implement, and execute strategic account plans and update at a set cadence.
• Manage an enterprise book of customers and be responsible for revenue retention & growth.
• Identify upsell and cross-sell opportunities based on client needs and usage patterns.
• Collaborate with sales and marketing teams to develop strategies for expanding the scope of our services within existing accounts.
• Collaborate with the Customer Success team to increase renewal rates and track accounts to identify churn risk and work proactively to eliminate risk.
• Act as a client advocate within the organization, ensuring that client feedback is communicated and addressed effectively.
• Proactively identify opportunities for client testimonials, case studies, and references.

• 10+ years working with B2B SaaS enterprise customers in a Sales/Client Partner role.
• Demonstrated history of quota achievement as individual contributor.
• Successful track record of managing and working with Enterprise customers, especially in Banking, Insurance, Healthcare and other B2C oriented industries.
• Contact Center operations experience highly desirable.
• Experience in working with complex, multi-divisional, multi-geography customers.
• Proficiency in multi-tasking, prioritization, attention to detail, and organization.
• Ability to influence through persuasion, negotiation, and consensus-building.
• Ability to understand, explain the functionality of SaaS platforms to a variety of stakeholders.
• Strong empathy for customers.
• Impressive executive presence and communication/presentation skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for being a part of a fast-growing SaaS start-up.
• Experience working with cross-functional teams (e.g. Sales, Product, Engineering, Services).
• Familiarity with Salesforce CRM, ZoomInfo and other sales, prospecting tools.
• Analytical and process-oriented mind-set.
•  Demonstrated desire for continuous learning and improvement.
• Relevant Bachelor’s &/or Master’s degree, MBA desirable.
• Strong decision-making skills.
• Self-driven, proactive nature.
• Ability to work on-site at Acqueon's Dallas location.