Client Partner

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

The Client Partner is a strategic business consultant and relationship leader responsible for driving the growth, transformation, and profitability of our most valuable client accounts.

Instead of managing day-to-day operations, this role requires a visionary leader with a background in Strategy & Planning who can deeply immerse themselves in the client’s business model, industry landscape, competition, and target audiences. By translating strategic insights into high-impact business solutions, the Client Partner acts as a trusted advisor to senior client stakeholders, steering cross-functional teams to deliver best-in-class content, media, and technology solutions.

On the commercial front, you will work hand-in-hand with the Managing Director and the Project Director to establish the core strategic and operational premises that govern our commercial proposals, ensuring our pitches and renewals are both disruptive and highly profitable.

Responsibilities:

1. Strategic Leadership & Business Immersion

• Deep-Dive Business Consultation: Immerse yourself in the client’s business, leveraging your expertise in market environments, competitor analysis, and audience insights to identify untapped growth opportunities.

• Strategic Oversight: Provide high-level guidance in articulating client business objectives, ensuring all agency solutions and cross-capability responses align with the client’s overarching business strategy.

• Periscopic Vision (QBRs & Innovation): Lead Quarterly Business Reviews (QBRs) from a consultative perspective. Anticipate market shifts and client needs, taking a proactive view of "what’s next, how can we scale this business, and what risks must we mitigate before they arise."

• Thought Leadership: Drive industry insights and internal innovation through strategic partnerships (e.g., Google, Meta, Salesforce, QM), establishing an external voice for both the agency and the client.

2. Commercial & Growth Driving

• Commercial Strategy & Framing: Partner directly with the Managing Director and Project Director to define the strategic and financial premises governing commercial proposals, staffing models, and client scopes.

• New Business & Narrative Pitching: Lead high-complexity pitches and renewals in partnership with the Growth team. Own the strategic narrative, define the commercial framework, and align internal capabilities to win new business.

• Portfolio Growth: Oversee the growth plans for a portfolio of accounts or high-complexity international clients, ensuring set financial and strategic targets are met throughout the year.

3. Relationship & Team Direction

• C-Suite Advisory: Build, maintain, and expand relationships with senior client stakeholders (CMOs, CCOs, Business Leads), opening new doors by acting as a peer to their business challenges.

• Cross-Functional Steering: Lead and inspire cross-functional teams (Creative, Media, Data, Tech) to deliver flawless execution based on your strategic direction.

• Mentorship & Delegation: Empower Account Directors and Client Management teams to deliver the "Brilliant Basics" (day-to-day operations, billing, administration). Your role is to mentor junior team members while maintaining a high-level view of account health.

Qualifications:

• Advanced English proficiency (written and spoken) is required.

• Minimum 8 years of experience working in an agency environment

• Collaborative and confident approach to digital marketing projects.

• Excellent interpersonal abilities with experience building long-term business relationships.

• Knowledge of processes and production for integrated campaigns including Websites, Online Media, and Social.

• Experience ensuring our retention of clientele and facilitating further growth with large accounts.

• Experience in negotiation and meeting client requirements.

• Experience with budgeting and progress reports.

• Understanding of various communication research approaches.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].