Client partner - Nordics
- Location: Sweden - Denmark
- Department: Client Services
- Reports To: Client Services Director NE
- Job Type: Full-Time
The Client partner - Nordics is responsible for overseeing multiple accounts, ensuring the delivery of strategic objectives, and building long-term partnerships with key clients. The role requires a combination of strategic vision, leadership, client management, and financial acumen. TheClient partner - Benelux acts as a bridge between clients and internal teams, ensuring quality service and business growth.
Key Responsibilities:1. Client Relationship Management
- Serve as the primary points of contact for senior-level client stakeholders.
- Build and maintain strong, long-term relationships with key clients, understanding their needs and business objectives.
- Ensure client satisfaction through regular communication, performance reviews, and solution-oriented problem-solving.
2.Strategic Leadership
- Develop and implement account strategies that align with client goals and objectives.
- Identify opportunities for business development within existing accounts.
- Lead the strategic planning process for projects, ensuring that they meet client goals and drive ROI.
3. Team Leadership and Development:
- Oversee account teams, ensuring that they are effectively managing client accounts.
- Mentor and coach account directors, account managers and executives, fostering professional growth and ensuring high performance.
- Encourage collaboration and communication within teams to ensure timely and effective project delivery.
4. Financial Accountability:
- Drive profitability across accounts by managing budgets, forecasting revenue, and controlling costs.
- Lead contract negotiations and ensure that account agreements are financially sound and beneficial to both parties.
- Track and report on account performance metrics, ensuring that financial targets are met.
5. Project Management:
- Oversee the successful delivery of projects, ensuring they are on time, on budget, and aligned with client expectations.
- Work closely with the delivery team to ensure the highest quality of work.
- Manage any client escalations and lead the resolution of issues swiftly and effectively.
6. Business Development:
- Actively seek opportunities for organic growth within existing accounts.
- Contribute to new business pitches and lead the onboarding of new clients.
- Stay informed of market trends and competitive activity to identify new opportunities for growth.
- Leadership: Ability to lead, motivate, and develop high-performing teams.
- Client Focus: Deep understanding of client needs and a proactive approach to exceeding expectations.
- Strategic Thinking: Ability to think big-picture and long-term, aligning actions with strategic goals.
- Financial Acumen: Strong understanding of financial principles, including budgeting, forecasting, and profitability.
- Communication: Exceptional interpersonal and presentation skills, able to influence and manage stakeholders at all levels.
- Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously.
- Business Development: Strong ability to identify growth opportunities
- Problem-Solving: Ability to resolve conflicts and manage crises effectively and efficiently.
- Language skills: fluent in English required, Fluency in Danish is highly preferred.
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 5+ years of experience in account management, preferably in an agency setting.
- Proven track record of managing and growing client accounts.
The company
Incubeta is a digital marketing consultancy with a focus on bringing together the best people, technology, and data. Our specialists build solutions that embrace the power of technology, and the truth of data and add a spark of human creativity. We help advertisers, agencies and publishers get the most from digital for their business.
Our mission is to help brands grow on platforms such as Amazon with the reach and data available while helping to ensure brand safety and intellectual property. Marketplaces are a complex ecosystem where many different specialisms converge, which is why we have an experienced team. At Incubeta, we work daily with leading brands such as BIBS, Urtekram, Zizzi, Eva Solo, Hummel, and many more.
We know our people are what sets us apart and we strive to provide a diverse and inclusive workplace that helps every individual realize their full potential through a rewarding career. When you speak to us, you’ll hear our culture shine through. We have a great company culture and fun working environment that will make your work life a lot easier. There will be plenty of development opportunities as Incubeta continues to grow. When you work with us, you’ll be an influential piece of what makes us a winner of Campaign Magazine’s Best Place to Work.
What We Do
Incubeta is a team of over 800 creators, thinkers, makers and doers working across 20 offices globally to unlock business growth for clients including Google, Hyundai, Netflix, HBO and L'Oréal.
Incubeta combines capabilities across the full spectrum of digital disciplines to deliver standout outcomes at every brand touchpoint, from awareness to fulfilment.
Incubeta’s ‘Upgrade your Growth’ narrative emphasizes how the business will grow alongside its clients focusing on expanding our services and products across the entire customer journey, giving clients back control over their data, customers, and actions. The Incubeta group has grown 20 fold over the past 7 years, offering fantastic growth opportunities for staff and helping its rising number of clients grow in a complex digital environment.
The unification of its specialisms will ensure Incubeta remains at the forefront of innovation to help businesses unlock the power of digital and amplify growth.
