Client Ops Manager II - Billing Escalations

Job Description
Are you curious, independent, intrigued by solving complex problems and interested in joining a team with the knowledge and support to solve them? If so, then the Billing Escalations team is the right fit for you.
As a Billing Escalations Client Operations Manager II within the Commercial & Investment Bank, you will become a subject matter expert in the analysis billing system, joining a team that is passionate about streamlining the client billing experience. You will address fee related questions, investigate issues, and craft strategic billing solutions for our Sales, Service, Product, Operations, Revenue Management, Finance and Controls partners. You will monitor and proactively alert the relationship teams to intercept errors and manage revenue risk exposure. You will learn the end to end impacts of billing maintenance, adjustments and refunds. You will be asked to challenge the status quo and take ownership of our processes. In the role you will support partner inquiries and provide comprehensive resolutions across lines of business; developing and implementing billing policies and controls as well conducting partner training.
Job responsibilities

• Deliver options for solutions to client/stakeholder needs via consultations on complex billing set-ups in partnership with Sales, Service, Product, Billing Implementations and TS Billing Operations
• Track and categorize escalations to identify common trends and opportunities for process improvements and training
• Reach out proactively to the relationship team to flag billing anomalies or variances to identify root cause
• Provide on-the-spot training with best practices and ways to avoid errors going forward
• Assist in analysis and research to identify trends and opportunities
• Evaluate procedures and job aides used by the team and raise clarifications or detected outdate info
• Review existing methods and propose improvements through procedural changes, training, automation, enhancements, etc.

Required qualifications, capabilities, and skills

• Detail-obsessed with innovative mindset and excellent problem solving and critical thinking skills to identify, understand and address operational and technical issues
• Effective communicator with experience in resolving conflict and facilitating decision-making
• Intermediate skills in MS Excel
• Prioritization skills
• Data analysis skills
• Team player with demonstrated ability to work in and support a cohesive, collaborative & inclusive work environment

Preferred qualifications, capabilities, and skills

• Core cash Treasury Services experience
• Bachelor's Degree with 2+ years relevant experience
• Experience in Microsoft Excel, PowerPoint, Access
• Business analysis, database querying and process mapping experience preferred

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.