The Client Operations Support Representative performs clerical functions to support the Client Operations team and ensure client service level expectations are met at all times.
Education or Prior Experience:
- High school diploma required
- 1+ years of previous customer service experience required
- Hospital or Physician Business Office setting work experience preferred
Duties and Responsibilities:
- Manage open agent tickets relating to general account inquires through completion.
- Post any missing payments to accounts through RP function for client reconciliation process
- Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are met at all times.
- Accountable for timely completion of assigned client specific reports and requirements.
- Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner.
- Meet deadlines with frequent interruptions and redefined priorities.
- Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
- Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets
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What We Do
Headquartered in Brentwood, Tenn., Ovation Healthcare is partnered with 375+ clients in 47 states from critical access hospitals to large health systems. For 45 years, Ovation Healthcare has supported nonprofit, independent healthcare through a portfolio of shared services – Octave Advisory Services, Elevate Supply and Expense Management Solutions, Amplify Revenue Cycle Management, Tempo Technology Services, Cadence Clinical Services – designed to provide scale and efficiency to hospital business operations.
