Client Operations Support Analyst

FundGuard is seeking a Client Operations Support Analyst to help deliver live production support for our financial institution clients. Reporting to the Director of Customer Success, this role sits on the post-sales support team and is a great fit for a fund accountant looking to bring their industry knowledge into the SaaS technology space. You’ll be a go-to resource for clients as they use the FundGuard platform, applying your fund accounting expertise to investigate and resolve issues, and working closely with Product, Engineering, and Implementation to help improve platform performance and the overall client experience.

Key Responsibilities

• Use hands-on fund accounting experience to support clients’ daily operations, including calculating and validating NAVs, performing cash and position reconciliations, processing income and expense accruals, reviewing security pricing, and accounting for corporate actions.
• Develop a deep understanding of the FundGuard platform and how it supports fund accounting workflows, building your technical skills in a fast-paced SaaS environment where the product is continuously evolving.
• Investigate and resolve client support tickets, applying fund accounting knowledge to troubleshoot issues and escalating to senior team members when needed.
• Help triage production issues by gathering details, documenting findings, and working with Engineering and Product to support timely resolution, while keeping clients updated on progress.
• Build strong working relationships with day-to-day client contacts, sharing feedback and ideas that could help clients get more value from the platform.
• Assist with client system upgrades, including testing, validation, and post-upgrade checks, to help minimize disruption to client operations.
• Follow established support processes and service standards and suggest improvements based on what you see in day-to-day client work.
• Collaborate with Product, Engineering, and Implementation teams by flagging recurring client issues and sharing insights that help improve the client experience.

What Success Looks Like

• Within your first few months, you know the FundGuard platform well enough to resolve most client tickets independently, using your fund accounting background to pinpoint root causes and escalating when needed.
• Clients see you as a reliable, responsive contact who keeps them informed during production issues and explains technical problems in terms of their NAVs, reconciliations, and daily operations.
• You actively contribute to making the platform and support function better, documenting solutions, spotting recurring issues across clients, and sharing practical feedback with Product and Engineering that leads to fewer repeat tickets and a smoother client experience over time.

●        3–5 years of experience in fund accounting or fund administration, either at an asset manager, fund administrator, custodian, or in financial services public accounting.

●        Hands-on experience with NAV calculation and review, cash and position reconciliations, income and expense accruals, security pricing, and corporate actions.

●        Experience using fund accounting or general ledger systems such as Advent Geneva, InvestOne, Simcorp, Moltifunds, or Arcesium, along with strong Excel skills.

●        Exceptional written and verbal communication skills to explain complex financial tech to non-technical users

●        A knack for building repeatable workflows, writing internal documentation, and training others

●        Strong problem-solving skills and attention to detail, with the ability to investigate breaks and explain findings clearly to any audience.

●        Bachelor’s degree in Accounting, Finance, or a related field, with an interest in fund accounting technology.

●        Comfortable operating independently in a fast-scaling environment

About FundGuard

FundGuard is the AI-powered, cloud-native investment accounting platform redefining how asset managers and fund administrators operate. By unifying support for all asset classes, books of record, investment products, and jurisdictions on a single platform, FundGuard drives digital transformation, operational automation, and resilient, cloud-native scalability for the world's leading financial institutions.

Our Mission

To transform investment operations for asset owners, managers, and servicers by delivering a secure system of record that enables safer growth and better outcomes for investors.

Our Vision

To become the System of Record for all investment portfolios across the globe, across all investment products and all holdings: listed securities, derivatives, OTCs and private markets.

How We Work

At FundGuard, we operate on five core principles:

●        Client Centered: Client outcomes guide every decision we make — what we build, how we deliver, who we partner with. Our success depends on the value clients get from FundGuard.

●        Ambition: We set high standards, lead commercially, and push ourselves to deliver real impact while becoming the core platform powering investment accounting for the global asset management industry.

●        Excellence: We own our work, operate with precision, and hold ourselves accountable. We care about the details, follow through, and do things right with pride in ownership.

●        Reliability & Security: In the environments we support, stability and trust aren't optional. We deliver consistently, build for resilience, and protect client data and operations.

●        Innovation: We challenge assumptions and keep evolving with a focus on breakthroughs that create measurable client value and transform investment operations, while developing capabilities that advance our people and the industry.

Join Us

Backed by strategic partners including Citi and State Street, and by leading venture firms such as Blumberg Capital, Key1 Capital, LionBird Ventures, and Team8, FundGuard is trusted by global financial institutions to help them scale with confidence, operate with precision, and stay ahead of what's next.

If you're looking to work on category-defining technology that's transforming a mission-critical industry, we'd love to meet you.