This role starts with hands-on client support—but it is not a traditional customer service role.
You'll start by working directly with US-based clients to learn the business from the ground up. As you develop, you'll take on broader client operations responsibilities—analyzing operational data, investigating recurring issues, identifying root causes, and improving processes.
This role is ideal for someone who started in customer support, QA, escalations, or operations and has progressed beyond handling day-to-day tickets into problem-solving, data analysis, and operational ownership.
This is an individual contributor role with a monthly salary of PHP 40,000–45,000. The maximum budget for this position is PHP 45,000
This role is not intended for current Managers, Senior Managers, Heads of Operations, or Director-level candidates.
What you’ll do
- Support US-based clients and learn our day-to-day operations.
- Analyze client and operational data to identify trends and recurring issues.
- Investigate problems, identify root causes, and recommend solutions.
- Review operational and client data to identify trends, investigate issues, and support better decisions.
- Use Excel/Google Sheets to review and analyze operational data.
- Improve workflows, SOPs, documentation, and processes.
- Work with Product, Engineering, Customer Success, and other teams to resolve operational issues.
- Gradually take on greater ownership of client operations.
Requirements
- 1–3+ years in Client Operations, Operations Support, Support Operations, QA, Escalations, or a related customer-facing operational role.
- Experience beyond basic customer support, such as issue investigation, QA, reporting, data analysis, escalations, or process improvement.
- Strong written and spoken English.
- Strong analytical and root-cause problem-solving skills.
- Comfortable working with Excel/Google Sheets; PivotTable experience is strongly preferred.
- Stable work history with clear professional progression.
- Organized, reliable, and comfortable taking ownership.
- Available to work 8 AM–5 PM US Central Time.
- Based in the Philippines; available to work US Central Time hours
Great fit if you:
- Started in customer support and are ready to move deeper into operations.
- Enjoy investigating why problems happen, not just resolving the immediate issue.
- Are comfortable working with data, spreadsheets, and operational metrics.
- Want to grow into broader client operations and process-improvement responsibilities.
Benefits
- 100% remote / home-based work
- Monthly salary: PHP 40,000 – 45,000
- Supportive team
- Opportunity to grow into a broader operations and process improvement role.
Skills Required
- Operations or client support background with hands-on experience.
- Progression into a Team Lead, Supervisor, QA, or similar operations role.
- Willingness to start with frontline operational work to learn the business.
- Experience with root-cause analysis, KPI/trend analysis, QA, or process improvement.
- Strong written and spoken English.
- Organized, analytical, and proactive.
- Based in the Philippines and available to work US Central Time hours.
- Stable work history and evidence of hands-on operations career progression.
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
