Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.
What we’re looking for:
We are on the lookout for an organized Client Operation Specialist (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Specialist (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.
What you’ll accomplish:
Address clients' concerns effectively through various communication channels
Establish a trusted strategic advisor relationship with our clients
Maintain sustainable relationships with clients through active engagement and open communication
Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues
Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution
Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind
Promptly follow up with the relevant parties to ensure resolution and customer recovery
Professional fluency in English and Mandarin
A quick and willing learner that can master all details of our product and call taking techniques
Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
Passion for helping others. Takes great satisfaction in seeing our clients business succeed
The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable
An innate motivation to service our clients the best possible way
Strong work ethic and a can-do attitude
Has excellent verbal and written communication skills
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.
If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!
Competitive Total Salary Package: Earn up to RM7000 per month, including base salary, allowances, and incentives!
Skills Required
- Professional fluency in English and Mandarin
- Excellent verbal and written communication skills
- Ability to work well under pressure and think quickly
- Strong customer-service orientation and passion for helping clients
- Willingness and ability to quickly learn product details and call-taking techniques
- Ability to connect with clients over the phone and build rapport
- Strong work ethic and a can-do attitude
- Ownership mindset and ability to identify and execute improvements
Tarro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tarro and has not been reviewed or approved by Tarro.
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Fair & Transparent Compensation — Pay bands are explicitly listed for multiple roles, including higher ranges for senior technical positions, which signals clearer expectations at the offer stage.
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Healthcare Strength — Health, dental, and vision coverage are explicitly described as part of a comprehensive or premium benefits package.
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Flexible Benefits — Flexible remote work is emphasized as a core part of the benefits package, and learning allowances are positioned as an ongoing support benefit.
Tarro Insights
What We Do
Tarro was born out of our personal struggles running a take-out restaurant for 10+ years. We know first-hand that small restaurant owners work far too hard to earn razor-thin margins. On top of that, enterprise software vendors offer technology solutions that don’t always work for small restaurants. At Tarro, we use a combination of bits (technology) and atoms (real people) to solve real-world problems facing restaurants. Today, we’ve helped more than 1,800 restaurant owners increase profits and secure a better future for their families. As we’ve grown, our founding principle has never changed: we aim to help independent restaurant owners realize their dreams. Tarro has achieved significant growth over the past two years, growing annual re-occurring revenue by almost 4x to $46 million and quadrupling our customer base of mom-and-pop restaurants.
Why Work With Us
If you want to be part of a hyper-growth and profitable technology company–that’s backed by institutional investors - Tarro is the place for you. Based in Long Island City (aka Queens, NY), we seek creative thinkers who are passionate about using technology to solve the biggest problems facing independent restaurant owners.
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