Client Operations & Solutions Manager

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

As a Client Solutions Associate Manager, your role is focused on end-to-end solution delivery for client needs throughout the client lifecycle, including client onboarding and managing client change requests. This role requires the ability to be client-facing, bringing strategic insight and practical solutions to both internal and external partners. You will function as the subject matter expert on operational solutions delivery for clients and internal partners, specializing in client onboarding and managing client change requests. Depending on current needs, your role will involve analyzing, interpreting, and validating client requests, leading client onboarding, modifying client setups, executing on, collaborating with, and/or delegating tasks to downstream functional teams, and managing projects to ensure seamless execution. Your position will serve as the single source of accountability, ensuring that client needs are met efficiently and effectively ensuring contractual obligations and regulatory requirements are met. You will own solution delivery for multiple clients and projects simultaneously while working closely with teams across the organization.

Core competencies required for success in this role include leadership, problem solving, project management, communication, organization, flexibility, attention to detail and process improvement.   

Essential Duties and Responsibilities:

Client Requirement Analysis, Interpretation, and Validation: 

• Analyze, interpret, and validate client requirements to plan for client solution delivery prior to collaborating with downstream functional teams.

• Partner and build strong relationships with clients and cross functional teams to support operational changes throughout the client lifecycle.

• Effectively convey diverse client needs internally, driving the resources needed for successful solution delivery.

• Ability to explain technical concepts confidently to non-technical audiences; familiarity with healthcare terminology.

Project Management, Accountability, and Change Management: 

• Presentation Skills: Lead meetings and conference calls with clients and internal partner teams

• Mentor and coach team members to facilitate successful achievement of team goals 

• Lead and support projects that aim to improve the client lifecycle to achieve scalability and automation

• Manage multiple projects simultaneously, assisting team to deliver on time 

• Use organization wide and departmental KPIs to drive prioritization and decision-making

• Ensure client satisfaction through follow-up and thorough communication

• Create and manage customer-specific materials and process artifacts

• Execute on, collaborate with, and/or delegate tasks to downstream functional teams

• Lead meetings and conference calls with clients and internal partner teams.

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure projects are completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the client's contract.  

• Complete ownership on the execution of projects end to end, including discovery, analysis, solution planning and delivery with executive read outs and reporting throughout lifecycle of a project. 

Qualifications Expected for Position:

• 4 years minimum (preferred) of professional implementation and/or direct project management experience 

• 3+ years preferred of client facing experience 

• Possess strong end to end operational knowledge to act as a subject matter expert for all operational client needs

• Excellent interpersonal communication skills, communicating and working with clients and internal partners (Technical Data Teams, Sales, Marketing, Client Management, etc.); ability to communicate with both upper management and less experienced team members

• A creative and solution-oriented mindset with excellent problem-solving skills, to understand and respond to new and diverse client and project needs

• Experience with healthcare, health benefits, health and wellness, health plans or health systems

• The ability to work effectively and efficiently across multiple projects and balance competing priorities cross-functionally

• A metrics-driven approach, with the ability to set and track individual project metrics that are linked to company and team goals

• The ability to identify needs, jump in, and work independently and be a team player to support larger team initiatives as needed

• Keen attention to detail / strong technical understanding 

• Experience working with all levels within a client organization; from the strategic to the tactical

• Experience leading meetings and presentations

• PMP Certification is a plus, but not required

• Multi-lingual is a plus (proficient in English)

• Bachelor’s Degree from an accredited college/university, Master’s Degree is a plus

The base salary range for this position is $85,000-$92,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.  Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.