Key responsibilities ✨
- Drive team performance by setting clear objectives and daily monitoring of O2C indicators (unallocated cash, payment delays, DSO).
- Contribute to strategic initiatives and translate the company's vision into concrete operational actions for the team.
- Represent the ClientOps team in internal and external meetings and improve workflows between different departments.
- Actively support operations by identifying bottlenecks in debt collection and implementing automated or more agile processes.
- Lead and develop the team: manage HR cycles (1:1s, performance reviews, career plans) to maintain high engagement and low turnover.
- Supervise and optimize support flows (Jira) to ensure fast resolution of issues for both clients and internal stakeholders.
About you 🧑🚀
- O2C Expertise: Deep understanding of billing and proven experience in debt collection and customer relations.
- Operational Finance Experience: Solid background in a scale-up, B2B, or digital marketplace environment, with a strong technical appetite for automated processes.
- People Management: Confirmed experience in management, conflict resolution, and performance tracking.
- Organization and Autonomy: Rigorous, detail-oriented, and able to provide analytical reports while suggesting improvements.
- Resilience: Ability to adapt quickly to new products, features, and tools.
- Tools: Proficiency in collection software (e.g., MyDSO 360) and advanced Excel skills.
- Languages: Fluent in English and French.
How to join the mission? 🚀
- First call with Claudia, Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)
- Interview with your future manager, Patricia Legendre, to delve into your experience and the specifics of the role. (45-60 minutes)
- Business case to perform at Malt’s office in order to assess your technical skills with the CFO and another person from the team.
- Final interview with one of Malt's leader to discuss Malt’s long-term vision
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What We Do
Malt is a platform that connects businesses with freelancers, finding the perfect match for every project. Our mission is to provide everyone with the freedom to choose what work they do and who they do it with. By helping to redefine the world of work and the relationships we have with it we hope to empower everyone to shape their careers to fit exactly what they’re looking for. Malt was founded in 2013 by Vincent Huguet and Hugo Lassiège, who were both joined by Alexandre Fretti as Co-CEO in 2020. In March 2022, Malt acquired Comatch, enabling us to create a dedicated category for independent management consultants and interim executives where clients can access vetted expertise, known as Malt Strategy. We have now gained the trust of more than 550,000 freelancers and 70,000 clients, becoming one of the leading marketplaces for freelance talent. We are currently operational in nine countries and regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE and the UK. Malt has evolved into a successful scaleup with more than 700 employees from 44 different nationalities, who share the same values of care, ambition, joy and autonomy. Join us and become part of the future of work!
