Client Operations Intern

Posted 4 Days Ago
Be an Early Applicant
Kansas City, MO, USA
In-Office
Internship
Financial Services
The Role
This internship provides training in direct-to-consumer finance, Personal Financial Solutions, and Client Operations. Responsibilities include supporting client-facing and back-office functions, delivering transactional and service excellence, conducting research and problem solving, attending meetings and training, and collaborating with internal teams and business partners. The role is onsite in Kansas City and designed for currently enrolled undergraduate students seeking financial services experience and potential full-time opportunities after graduation.
Summary Generated by Built In

About Us


American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.


Privately owned and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct 40% of our dividends every year—over $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.


All who work here around the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.


Role Summary


This program is for currently enrolled undergraduate students. The deadline to apply is November 1, 2026.


This role reports to the Client Services Manager.


This onsite position will be based out of our Kansas City, Missouri office.


This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without visa sponsorship, now or in the future.


Are you seeking an opportunity to learn the basics of the financial services industry with a reputable firm in KC?


As an intern, our Personal Financial Solutions and Client Operations (PFSCO) interns will learn about American Century Investments through an initial formal training program and continual training and coaching throughout the program. Interns will then apply that knowledge to significant opportunities and projects.


How You Will Make an Impact

  • Complete a robust training program that will immerse you into the world of direct-to-consumer finance.
  • Develop a keen understanding of Personal Financial Solutions and Client Operations, including client facing and back-office functions.
  • Engage with business partners and leaders across the firm to drive career path and networking opportunities.
  • Facilitate positive interaction with American Century’s internal and external clients by providing transactional and service excellence.
  • Show independence by applying problem-solving and research skills, and online resources.
  • Attend training, team, and department meetings.
  • Support a team environment by successfully collaborating with internal clients and business partners.

What You Bring to the Team (Required)

  • Demonstrates the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven
  • Passion for gaining experience within the finance industry and an aim to learn more about client relationships and support
  • Students seeking opportunities to acquire full-time roles beyond graduation

Additional Assets (Preferred)

  • A current Junior or Senior Undergraduate student, currently enrolled full-time in any related field.

The above statements are not intended to be a complete list of all responsibilities, duties, and skills required.


What We Offer
  • Our interns receive competitive pay, as well as 401k eligibility for contributions
  • Mentor Program: a designated mentor will be assigned to you during your time with us to provide career coaching and mentorship
  • Access to Business Resource Groups that you can ally and participate in (Diversity, Women in Finance, LGBTQ+, Emerging Professionals, Veterans)
  • Casual dress code - be comfortable and express your unique self
  • A robust social and philanthropic calendar of events hosted just for interns!

Internship Structure
  • 10 Week Program - June 2 - August 6
  • 40 hours a week, between 8am-5pm CST

Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.


American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.


We encourage people of all backgrounds to join us on our mission. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.


American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.


#LI-Onsite


American Century Proprietary Holdings, Inc. All rights reserved.

Skills Required

  • Currently enrolled undergraduate student
  • Passion for gaining experience in the finance industry and learning about client relationships and support
  • Seeking opportunities to acquire full-time roles beyond graduation
  • Currently enrolled full-time in a related field as a junior or senior undergraduate student
  • Authorized to work in the United States without visa sponsorship, now or in the future

American Century Investments Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Century Investments and has not been reviewed or approved by American Century Investments.

  • Healthcare Strength — Health coverage includes medical, dental, vision, HSA contributions, EAP, condition‑specific programs, virtual care, and wellness amenities. Inclusive elements such as gender‑affirming care and a travel benefit for care not locally available are also highlighted.
  • Retirement Support — Retirement support features a 401(k) match up to 5% plus an additional annual employer contribution tied to firm performance, alongside company‑paid life/AD&D and disability coverage. A broad menu of voluntary financial protections further bolsters long‑term security.
  • Parental & Family Support — Parental and family benefits include 10 weeks paid parental leave for birth or adoption, backup dependent care, and caregiver leave. Adoption support is emphasized with recognition and up to $10,000 in eligible expense reimbursement.

American Century Investments Insights

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The Company
HQ: Kansas City, MO
1,787 Employees
Year Founded: 1958

What We Do

American Century Investments® is a leading asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve health and save lives. It’s how we help our clients Prosper With Purpose™. Every day people are increasingly focused on investing to make the world a better place for themselves, their families, their organizations, and the world at large. It is possible to live a more meaningful and impactful life and give back something that’s more valuable than money. When you invest with us, you can also invest in the future of others and have the potential to impact the lives of millions. That’s possible because of the distinct relationship with the Stowers Institute for Medical Research, which owns more than 40% of American Century Investments. Our dividend payments provide the ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer. Together we can become a powerful force for good…it’s like nothing you’ve seen before from an investment management firm.

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