The Role
The Client Operations Executive will support client campaign setup, manage order processing, and assist the account and customer care teams with various tasks, maintaining the Giftcloud platform and ensuring accurate delivery of rewards.
Summary Generated by Built In
What We Do
Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.
We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.
Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.
Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.
On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com , Startselect.com , mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.
Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.
If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.
About Giftcloud
Giftcloud provides businesses with a platform to deliver innovative digital campaigns to engage, reward and acquire new and existing customers.
Launched in 2014 as Europe's first entirely digital gifting app and website, Giftcloud enables users to get instant access to digital gift cards and works with some of the UK's biggest companies and brands to deliver fully digital rewards and loyalty solutions.
Innovation is at the heart of everything we do at Giftcloud, and our entrepreneurial spirit continues to thrive alongside our growth. We're hugely proud of our award-winning team, and the successful candidate will be given every opportunity to grow their skill set and advance their career in our forward-thinking and ever-evolving company. You'll be joining a hardworking, dynamic and fun team, with regular events to look forward to.
Role Summary
Giftcloud is looking for a Client Operations Executive to join our growing team and provide support to both clients and the wider team. The role will primarily be focused on supporting with the set up and delivery of client campaigns, maintaining the Giftcloud platform and ensuring rewards are sent to the relevant customers accurately and promptly.
What Will I Do?
- Support the Account team to manage and deliver the Giftcloud service.
- Set up and edit campaigns for clients; gain approval from gift providers and provide feedback on campaigns to ensure an optimum user experience.
- Create and process orders for clients - including handling large volumes of data.
- Liaise with clients over email, the phone and occasionally face to face.
- Support the customer care team with escalations and refunds while championing best practice in customer service.
- Implement and advise on new customer care processes and improvements to existing processes based on client or customer feedback.
- Onboard new content and audit existing content to ensure accuracy and good customer experience.
- Liaise with gift card providers via email
- Use Google Slides and Google Sheets/Excel to assist the preparation of reports, client presentations, process flows and how to guides where required.
- General administration across all the Giftcloud Platforms
- Meet all agreed performance objectives, including areas for personal development
- Assisting with ad-hoc tasks and supporting with company projects as required
What I have
- Excellent verbal and written communication skills
- Highly organised with exceptional attention to detail
- Ability to manipulate raw data for use in analysis and campaign delivery
- Proficient user of MS Office and Google Docs
- Works accurately and meets deadlines in a fast-paced environment
- Determined, with an ability to overcome any obstacles presented in a fast paced business
- Remains calm under pressure and exerts a positive influence
- Professional, confident, self-motivated and enthusiastic
- Desire for continuous personal improvement
- Strong problem-solving skills.
- Team player with a proactive and professional attitude
Our Benefits
- Competitive salary and benefits package
- Workplace pension
- Opportunities for professional growth and career advancement
- A vibrant, inclusive, and collaborative work environment
- Regular team events and social activities
- Flexible working arrangements
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
Top Skills
Excel
Google Sheets
Google Slides
MS Office
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The Company
What We Do
Coda leads in commerce solutions and out-of-app monetization. Since 2011, we’ve accelerated growth for our partners by expanding their global reach and deepening customer engagement. Trusted by over 300 publishers—including Activision, Electronic Arts, Moonton, and Riot Games—we maximize revenue with solutions like Custom Commerce, Codapay, Codashop, and Distribution. By connecting our partners to more than 90% of the world's preferred payment methods, we unlock access to over 200M paying customers worldwide.
Headquartered in Singapore with a team of 400+, Coda has earned recognition as a 2023 APAC High Growth Company by the Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader in Fortune’s Fintech Innovation Asia list (2024), and featured in The Straits Times Fastest Growing Fintechs (2024)
