Client Operations Coordinator/Account Executive

Client Operations Coordinator/Account Executive 

About Us

TMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business who are a leading global provider of corrugated packaging solutions. TMS Global specialise in the outsourcing of retail display, print and packaging for a variety of global customers and are active in 97 markets globally and we are made up of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA. 

About The Role 

To support the growth of a key account across 21 markets, we are expanding our client services team across Europe and as a result, we are now looking for an Account Executive/Client Operations Coordinator to join our team in (Italy). This is a permanent position which can be based remotely/working from home with infrequent travel needed. 

You will play a key part ensuring that the necessary operational processes that are required to operate in the complex South-Eastern European market is undertaken promptly, compliantly and within local requirements. They will ensure that the whole operational administrative process is managed exceptionally and delivered efficiently supporting the wider Belgium Account team. You will also engage with TMS’s support functions to ensure the processes meet the needs of the job and client services team expectations, is delivered on time. 

Some day-to-day responsibilities: 

• Managing multi-campaigns/multi job projects with multiple service elements.

• Liaise with all stakeholders such as co-packers, retailers, suppliers, to ensure smooth delivery of goods to warehouses and/or retailers.

• Planning and cost management of POS and Display campaigns for 2/3D Temporary Displays.  

• Escalate when vendors underperform or have issues.

• Work with suppliers to ensure critical path schedules are being met and shared.

• Manage local billing/invoicing requirements. 

• Own daily reports and financial compliance across projects and campaigns. 

• Support operational housekeeping and assist with forecast and billing accuracy. 

• Liaise with finance, local teams, and clients to resolve invoicing or PO issues. 

• Assist with procurement system admin, including opening jobs, issuing POs, and uploading documentation. 

• Track KPIs and reporting using tools like Power BI and internal platforms. 

• Join daily team calls to align on priorities and updates. 

• Help ensure internal processes are followed and compliance is maintained. 

• Provide support on supplier invoice reviews, compliance checklists, and general admin tasks. 

To qualify for the role, some skills that would be either essential or helpful- 

• Working fluency in English 

• Experience using Microsoft platforms, specifically strong Excel skills. 

• Experience or qualifications in:  Operations, Logistics, Business, Administration, Finance  

• Keen to learn with a proactive approach and comfortable working in a role with regular interactions with internal and external teams.