Client Operations Analyst

Role Summary

The Analyst will be responsible to provide the highest service level & support to investors transacting in CG’s Product line either directly or indirectly via the outsourced transfer agency.  Leads the onboarding of new investors/clients, including transfer agency account opening and coordinating the drafting & negotiation of relevant legal agreements.  Oversees daily fund activity and the outsourced transfer agency service providers for Alternative Investment Funds, ETFs and CG’s Luxembourg SICAVs.

Primary responsibilities

• Deliver exceptional service to both existing and prospective investors, as well as internal partners. Ensure that general queries are addressed promptly and efficiently.

• Facilitate account opening by coordinating communication and documentation between investors (or their representatives), or respective internal client facing teams, and outsourced transfer agency providers.

• Lead and oversee new investor onboarding, including organizing the drafting, negotiation, and execution of legal agreements, as well as ensuring completion of all AML requirements.

• Monitor and manage investors’ transaction activity, maintaining clear communication and coordination with relevant internal departments.

• Participate in the calculation of distribution fees to financial intermediaries, ensuring accuracy and compliance with internal processes, including reporting of those fees

• Oversee service quality from external providers, paying close attention to key regulatory and operational requirements for Alternative Investment Funds, ETFs and Luxembourg SICAVs.

• Act as a subject matter expert or project manager on global initiatives or assigned projects, contributing valuable expertise and leadership.

• Manage complex issues by focusing on solutions and escalating matters to management as appropriate.

• Document processes and project-related requests, ensuring that business cases, workflows, and are clear and up to date.

• capability to generate data reports suitable for regulatory compliance or internal analysis

Qualifications

• At least 5 years of experience working in asset management, with a background in Alternative Investment Funds, ETFs, and Luxembourg-based funds.

• Experience in transfer agency oversight or investor support, with solid knowledge of investor AML/KYC requirements.

• A degree in finance or business management is preferred.

• Experience with data visualization software like Tableau or Power BI

• Fluency in English is required; additional languages are an asset.

• Excellent verbal and written communication skills, with an ability to work effectively with colleagues, counterparties, and investors.

• Exceptional attention to detail, commitment to accuracy, and a strong orientation towards high-quality service.

• Highly organized, self-motivated, and a dedicated team player with a keen interest in learning and expanding knowledge.

• A mindset focused on continuous improvement.

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In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.