Client Operations Analyst

Job Description
You are a strategic thinker passionate about driving solutions in Client Screening. You have found the right team.
As a Client Operations Analyst in the Client Screening Department, you will play a critical role in the successful execution of the firm's compliance mission. You will be responsible for reviewing customer demographic information, conducting searches, analyzing and investigating alerts, and making effective decisions based on guidelines, policies, and insights. This role provides an opportunity to work across varied specialized applications and to contribute to the firm's commitment to compliance and quality.
Job Responsibilities

• Work across varied specialized applications (internal and external) as part of the L1 queue to conduct searches, gather data, and record evidence by identifying anomalies related to political affiliations, negative media news, sanction hits, etc.
• Analyze and investigate alerts generated using standard policies, procedures, and tools.
• Process alerts daily to determine if there is a match to our clients and escalate reviews to the Level 2 teams.
• Evaluate potential hits as part of the L2 queue and make effective, well-grounded decisions based on guidelines, policies, and insights by validating information from internal and external sources. Connect with the LOB if required or escalate to L3 if a material hit is identified.
• Substantiate opinions and dispositions with adequate documentation.
• Strive to maintain individual and team throughput and quality targets.
• Demonstrate strong analytical ability and critical thinking, with the ability to accurately identify issues and offer solutions.

Required qualifications, capabilities and skills

• Minimum 5 years experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance, KYC and Screening
• Good verbal and written communication skills. Demonstrate ability to effectively communicate within a team environment and interact across departments.
• Self-motivated and proactive, with proven ability to work accurately and under pressure to meet deadlines.
• Ability to work independently and multi-task in a fast paced environment.
• Flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
• Flexible to work in any shift basis business need.
• Identify opportunities for improvement and drive the implementation of initiatives and operational process changes with a focus on innovation
• Follow and promote a strong controls mindset
• A bachelor's degree in finance or other related disciplines, with good MS Office skills.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.