Client Onboarding Team Lead

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
We are looking for a candidate to join Apex as a Client Onboarding Team Lead who will spearhead a team dedicated to helping our new and existing clients as they launch new business lines and grow existing business lines. The successful candidate will be an experienced and driven individual with strong project management skills and the ability to lead by example in a dynamic high-pace environment. They will be responsible for overseeing project requirements, collaborating with both clients and internal stakeholders to ensure exceptional client experience and prompt projects delivery across the team.
Client Onboarding is a dynamic and regulated function in Operations responsible for client documentation, regulatory requirements, account configurations, and data integrity. The team serves as a key point of contact for a wide range of clients during their initial onboarding process and throughout their lifecycle with the Firm, assisting with their milestones, i.e., business expansions, asset conversions, terminations. The team is focused on providing best-in-class client service and subject matter expertise to our clients and business partners. The team's unique position within Operations allows them to collaborate closely with Sales, Relationship Managers, Compliance, Legal and various Operations teams to find effective solutions for optimizing and streamlining internal processes.
Key Responsibilities:

• Oversee and manage team's capacity and client project assignments, analyze current and expected workloads across business lines.
• Supervise the end-to-end delivery of team's projects and their milestones.
• E nsure best - in - class service for all client interactions.
• Maintain and continuously improve established SLAs for various client onboarding projects.
• Provide frequent, clear, and structured updates to the leadership team .
• Act as a subject matter expert for the team, internal and external stakeholders .
• N avigate day-to-day escalations and assist with their timely resolution.
• Deliver practical solutions for complex implementation projects in line with regulatory requirements and client's timelines .
• Identify , develop, and implement enhancements leading to a more efficient and streamlined onboarding journey.
• Be instrumental in delivering strategic initiatives and ensur ing correct resources are allocated for them.
• Manage onboarding documentation and conduct periodic materials review.
• Lead development and training efforts across the team.
• Contribute to developing team's goals and KPIs in line with the Firms and Operations KPIs .

Education and/or Experience:

• Bachelor's D egree or equivalent work experience required .
• Minimum of 2-5 years' experience in a client facing role in the financial industry, preferably related to client onboarding , ready-to-trade operations , brokerage operations or client service.
• FINRA SIE and Series 99 or Series 7 required within 6 months of hire; Series 7 License preferred.

Required Skills/Abilities:

• Outstanding client service skills and a passion for developing this skill in others .
• Strong project management skills with the ability to build and maintain structure as well as simplify and streamline complex flows.
• Attention to details and exceptional organizational skills with ability to prioritize and pivot to shifting priorities on demand in a fast-paced environment.
• Ability to lead by example with sound judgment, professionalism, and discretion.
• Outstanding interpersonal skills that allow for establishing deep relationships with clients and internal teams.
• Excellent verbal and written communication skills and ability to tailor messages to appropriate audience .
• Ability to liaise with various levels of the organization: from junior team members to senior leadership team.
• Proactive, self-starter mentality with high level of ownership and who can work independently, to gather information, make decisions and drive results.
• Proficiency in JIRA and other workflow management tools is preferred.

Work Environment

• This job operates in an office environment. Requires in-office attendance 3 days/week.

#operations #mid-senior #full-time #LI-JC1 #APEX
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.