About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Foundation & Institutional Advisors (FIA) is a dedicated national practice within Northern Trust that serves nonprofit organizations, private foundations, public charities, endowments, healthcare organizations, religious institutions, and ERISA clients with at least $10 million in investable assets. We are seeking a driven, proactive, and intellectually curious Client Onboarding Specialist to join our team.
Core Responsibilities
Client Onboarding & Project Coordination
• Serve as the primary coordinator for assigned client onboarding and asset transition events.
• Develop and manage onboarding plans, milestones, and implementation timelines.
• Coordinate activities among Client Advisors, Portfolio Advisors, Operations, Legal, Risk, Compliance, and external parties.
• Facilitate onboarding meetings and provide timely status updates to clients and internal stakeholders.
• Manage multiple onboarding projects simultaneously while ensuring deadlines and service expectations are met.
• Monitor onboarding progress and proactively address risks, delays, and obstacles.
Client Engagement & Onboarding Experience
• Deliver a high-touch, white-glove onboarding experience that reflects Northern Trust's commitment to service and expertise.
• Lead onboarding kickoff meetings, introducing the onboarding process, establishing expectations, and outlining key milestones for clients and stakeholders.
• Present onboarding plans, timelines, and progress updates in a clear, professional, and engaging manner.
• Build credibility and confidence with clients by serving as a knowledgeable and trusted resource throughout the onboarding journey.
• Maintain frequent, clear, and professional communication with clients and internal stakeholders throughout the onboarding process.
• Anticipate client needs and respond to inquiries with urgency, professionalism, and a client-centric mindset.
• Navigate complex situations while maintaining composure and a solutions-oriented approach.
• Ensure a seamless transition of the client relationship to the ongoing service team upon completion of onboarding.
Risk Management & Quality Control
• Ensure adherence to onboarding policies, procedures, controls, and documentation requirements.
• Review onboarding documentation for completeness and accuracy.
• Identify potential operational, procedural, or regulatory risks and escalate concerns appropriately.
• Maintain a strong focus on quality while balancing competing priorities and deadlines.
Process Improvement & Operational Excellence
• Identify opportunities to improve onboarding processes, efficiency, and client experience.
• Document lessons learned and recommend practical solutions to recurring challenges.
• Utilize dashboards, reporting tools, and tracking mechanisms to monitor progress and identify trends.
• Contribute to the ongoing development of onboarding best practices and operational procedures.
Qualifications
• Bachelor's degree or equivalent experience.
• 3+ years of financial services, operations, onboarding, client service, or project management experience.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities while maintaining accuracy and professionalism.
• Exceptional attention to detail and commitment to accuracy.
• Strong verbal and written communication skills.
• Ability to collaborate effectively across multiple teams and functions.
• Strong problem-solving and critical-thinking skills.
• Demonstrated ability to lead meetings, deliver presentations, and communicate effectively with clients and senior stakeholders.
• Strong executive presence and professionalism when interacting with institutional clients and internal business partners.
Salary Range:
$60,700 - 100,100 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- Bachelor's degree or equivalent experience.
- 3+ years of financial services, operations, onboarding, client service, or project management experience.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage competing priorities while maintaining accuracy and professionalism.
- Exceptional attention to detail and commitment to accuracy.
- Strong verbal and written communication skills.
- Ability to collaborate effectively across multiple teams and functions.
- Strong problem-solving and critical-thinking skills.
- Demonstrated ability to lead meetings, deliver presentations, and communicate effectively with clients and senior stakeholders.
- Strong executive presence and professionalism when interacting with institutional clients and internal business partners.
- Authorized to work in the U.S. without the need for employment-based visa sponsorship.
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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