Client Onboarding & Service Solution Center Lead, Vice President

Job Description
Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through effective training and risk management.
As a Client Service Manager within the Payments team, you will oversee the daily operations of a multi-discipline team, ensuring high-quality client service and addressing escalations from both internal partners and external clients. You will partner globally to meet financial goals and overall business objectives while implementing strategic initiatives for our Payments clients.
Job Responsibilities:

• Oversee daily operations of a multi-discipline team.
• Ensure high-quality client service and address escalations.
• Engage in cross-organizational reporting and executive communications.
• Implement strategic initiatives for Payments clients.
• Safeguard team performance and training.
• Ensure client satisfaction standards are met and shape execution of client service strategies.
• Evaluate staffing plans to achieve site and product SLA goals.
• Lead and manage multiple projects with senior managers globally.
• Maintain and report on production statistics.
• Ensure adherence to risk procedures and minimize risk and take ownership of client issues.

Required qualifications, capabilities, and skills:

• Develop plans for staffing and readiness to achieve client standards.
• Coordinate with peers to maximize efficiency.
• Make strategic and timely decisions with minimal supervision.
• Approve hiring and staffing recommendations.
• Ensure adherence to budgetary guidelines and capacity planning.
• Demonstrate superior management abilities and client service techniques.
• Proven track record in service planning with strong problem-solving skills.
• Strong English communication skills.
• Handle time-sensitive transactions effectively.

Preferred qualifications, capabilities, and skills:

• 8+ years of relevant experience, including 5 years in a client-facing role and management experience.
• Bachelor's degree or equivalent experience/training.
• Banking or Treasury Services experience is a plus.
• Proficient operations management skills.
• Strong adaptability to multi-site environments and change.
• Proven track record in service planning and decision-making.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.