Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionizes omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
The Role
The COL Analyst is responsible for the end-to-end management of client onboarding activities, legalization processes, and loan request activities within the Client Onboarding & Lending team. This role operates at the intersection of compliance, operational excellence, and AI-powered investigation, leveraging advanced AI tools, to ensure accuracy, regulatory adherence, and efficiency across all case types.
Key Responsibilities
- Execute client onboarding activities in line with company policies and regulatory requirements, ensuring accuracy and completeness;
- Perform quality checks on identity verification processes, including review of flagged cases;
- Collect and validate customer data, ensuring completeness and resolving missing information when needed;
- Conduct investigations (e.g. representation & UBO checks) to ensure compliance when automated processes are insufficient;
- Maintain up-to-date and compliant customer records through ongoing and ad-hoc reviews;
- Participate in data quality controls and reporting reviews, taking corrective actions where necessary;
- Conduct manual legalization investigations and ensure proper documentation of all steps;
- Verify contract documentation, including accuracy of customer signatures and completeness of required fields;
- Support loan application processes, including data verification, case handling, and coordination with internal teams;
- Manage cases and escalations, resolving customer requests within SLA and maintaining detailed documentation for audit purposes.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.
Requirements
- Bachelor's degree in Business, Finance, Law, or a related field is preferred;
- At least 1–2 years of experience in client onboarding, compliance operations, or a related role is preferred;
- Experience with CRM or case management systems; Microsoft Dynamics 365 is preferred;
- High attention to detail, strong documentation habits, and a process-oriented mindset;
- Ability to manage multiple concurrent cases while maintaining accuracy and meeting SLAs;
- Proficiency in AI tools (e.g. Custom GPTs, ChatGPT) for investigations and the ability to critically apply outputs; experience with Dynamics 365, Power BI, and SharePoint is a plus;
- Excellent command of both Greek and English, written and verbal; additional languages are an advantage.
Benefits
💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets’ achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽♂️ Employee Wellness Program like Daily group sessions led by professional coaches
Skills Required
- Experience with CRM or case management systems
- Proficiency in AI tools (e.g. Custom GPTs, ChatGPT) and ability to critically apply outputs
- High attention to detail, strong documentation habits, and process-oriented mindset
- Ability to manage multiple concurrent cases while maintaining accuracy and meeting SLAs
- Excellent command of Greek and English, written and verbal
- Bachelor's degree in Business, Finance, Law, or related field
- 1-2 years' experience in client onboarding, compliance operations, or related role
- Experience with Microsoft Dynamics 365
- Experience with Power BI and SharePoint
What We Do
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey. Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. Learn more at viva.com
