The Role
Serve as primary contact for new clients, onboarding properties across the UK and Ireland via remote calls and in-person meetings in London. Set up client accounts, train clients on tools, create detailed inventories, resolve initial issues, and coordinate with sales and operations to ensure a smooth handover and ongoing service delivery.
Summary Generated by Built In
We’re Houst🏠: A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings.
The Client Onboarding Executive is the main point of contact with our new clients, ensuring their onboarding experience is outstanding. The main responsibilities are:
- Onboarding of new properties in UK and Ireland (Both remote calls and face-face meetings in London).
- Create lasting relationships with clients that build trust in the initial stages of the Houst partnership.
- Guide new clients through the onboarding process, ensuring a seamless transition.
- Set up client accounts, including property details and service requirements.
- Provide clear communication and training on Houst's services and tools.
- Address and resolve any initial client concerns or issues.
- Collaborate with internal teams (e.g., sales, operations) to ensure smooth service delivery.
Requirements
- A confident people person who enjoys meeting people and developing new working relationships.
- You have a ‘get it done’ mentality, you love rolling up your sleeves and achieving challenging objectives.
- Detail Oriented: Excel at creating highly detailed inventories and can extract information from hosts to ensure it is as accurate as possible.
- You are organised and efficient with your time.
- You're able to thrive working alone or within a small local team.
- You are excited about using technology to transform an industry.
- Demonstrated ability to excel in a start-up or other challenging fast paced environment.
- You have a good knowledge of London.
- An interest in travel and property.
Benefits
- Benefits Enviable company culture – we’ve put time into getting our work culture just right.
- Regular team social events, company-wide recognition of outstanding work.
- WFH Tuesdays and Thursdays
- Enhanced Parental Leave – Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender Pension
- MacBook
- 25 days paid holiday (plus public holidays) plus an extra day off on your birthday (because who wants to work on their birthday)
Skills Required
- Confident people person who enjoys meeting people and developing new working relationships.
- 'Get it done' mentality; willing to roll up sleeves to achieve objectives.
- Detail oriented; able to create highly detailed inventories and extract accurate information from hosts.
- Organised and efficient with time management.
- Able to thrive working alone or within a small local team.
- Excited about using technology to transform an industry.
- Demonstrated ability to excel in a start-up or fast-paced environment.
- Good knowledge of London.
- Interest in travel and property.
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The Company
What We Do
Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.
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