We are seeking a detail-oriented and technically strong Client Onboarding Engineer (MSP) to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both documentation enhancements and tool rollout, including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.
The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations.
Responsibilities
Client Interaction & Communication
- Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment.
- Participate in internal handoff meetings to ensure service desk readiness and support continuity.
- Collaborate with new IT providers during client transitions to support a seamless offboarding experience.
Technical Assessment & Documentation
- Use diagnostic and discovery tools to evaluate client environments and document infrastructure, security posture, and operational workflows.
- Update and maintain standardized documentation including:
- Workstation build checklists
- Employee onboarding/offboarding checklists
- Configuration documentation for managed services tools
- Identify service gaps between legacy and target managed services plans.
Tool Deployment & Configuration
- Deploy and configure common managed services tools, including:
- Endpoint Detection & Response (EDR)
- SOC/SIEM platforms
- Web and DNS protection
- Monitoring and diagnostic tools
- Backup agents and software
- Install and configure tools such as:
- Microsoft 365
- Microsoft Defender
- Mimecast
- RMM tools (Datto RMM, Kaseya VSA)
- ConnectWise PSA
- Other MSP, helpdesk, and security tools
Operations & Support
- Manage individual and team service/project tickets with timely updates.
- Coordinate with vendors on behalf of customers to resolve technical issues.
- Ensure all deployed tools and changes maintain client productivity and operational integrity.
Knowledge, Skills & Abilities
Technical Skills
- Strong understanding of Microsoft 365 services, Azure AD/Entra ID, DNS, and Group Policy.
- Proficiency with:
- ConnectWise PSA
- RMM platforms (Datto, Kaseya)
- Security tools (Microsoft Defender, Mimecast, EDR tools)
- Basic knowledge of networking, servers, wireless, and firewall technologies.
- Experience with virtualization:
- VMware, Hyper‑V, AWS, Azure
Professional & Communication Skills
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational ability.
- Effective time management and ability to handle multiple priorities.
- Collaborative team player able to work cross-functionally.
- Proactive problem-solver with continuous improvement mindset.
Requirements
Required
- Minimum 1 year of experience working in an MSP (Managed Service Provider) environment.
- Hands-on experience with:
- Email security and threat protection
- MFA tools
- MDM solutions
- SIEM/SOC sensors
- Antivirus/EDR deployment
- Experience in RMM platforms such as Kaseya VSA and Datto RMM.
- Demonstrated ability to implement Microsoft Defender email security.
Preferred
- Experience with:
- Dark Web Monitoring tools (e.g., ID Agent)
- Cisco Umbrella (Web and DNS protection)
- DUO MFA
- SentinelOne EDR
- Experience participating in service plan transitions or client migrations.
Skills Required
- Minimum 1 year of experience working in an MSP environment
- Hands-on experience with email security and threat protection
- Experience in RMM platforms such as Kaseya VSA and Datto RMM
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
