Client Onboarding Associate (Know Your Customer Verification - Wealth Management Accounts) - Hybrid
Overview:
Join a high-impact team at the center of client onboarding within Wealth Management. In this role, you will serve as a critical first line of defense for the bank, ensuring all client accounts are accurately documented, compliant, and ready for onboarding. As part of the Client Onboarding and Support Team (COAST), you will perform detailed Know Your Customer (KYC) reviews, validate documentation, and support the successful setup of a wide range of account types. This is an excellent opportunity for someone with a strong attention to detail, an interest in financial services, and a desire to build expertise in compliance, risk, and wealth operations.
What You’ll Do:
Conduct thorough KYC and onboarding reviews to ensure all client documentation is complete, accurate, and compliant with regulatory requirements
Review account opening packages completed by client-facing partners, verifying key details such as signatures, dates, ownership structures, and required documentation
Open and code accounts across internal systems, ensuring proper setup and adherence to established procedures
Identify and escalate non-standard or higher-risk scenarios to ensure appropriate risk mitigation
Manage a high-volume workflow in a fast-paced environment while meeting service level expectations
Partner with internal stakeholders and service teams to resolve issues and gather required information
Support onboarding for a variety of account types, including individual, trust, corporate, custodial, IRA, and estate accounts
Maintain a strong focus on quality assurance and consistency, recognizing the role’s direct impact on regulatory and reputational risk
Identify opportunities to improve processes and contribute to operational efficiency
What You’ll Gain:
Exposure to a wide range of wealth management products and client structures
Hands-on experience in KYC, compliance, and onboarding processes
Opportunity to build a strong foundation for a career in Private Banking, Wealth Management, or Risk and Compliance
A collaborative team environment focused on quality, development, and continuous improvement
Why This Role Matters:
This team plays a vital role in protecting the bank. The accuracy of your work directly impacts compliance with regulatory requirements and helps safeguard against financial and reputational risk. Your contributions ensure clients are onboarded correctly from day one. If you are detail-oriented, thrive in structured, process-driven work, and want to play a meaningful role in protecting the integrity of the bank while building your career in financial services, this is a great opportunity to grow.
Education and Experience Required:
5+ years’ of combined higher education and/or work experience
Education and Experience Preferred:
Strong analytical and critical thinking skills
Exceptional attention to detail and commitment to accuracy
Ability to prioritize and manage work effectively in a fast-paced, deadline-driven environment
Strong organizational and time management skills
Professional and effective written and verbal communication
Experience in banking, financial services, or a related field preferred
Exposure to KYC, compliance, regulatory review, audit, or risk management is highly desirable
Background in operations, back-office support, or roles such as accounts payable/receivable, bookkeeping, or accounting can translate well
Branch banking experience is a strong foundation for this role
Familiarity with financial products and client account structures is a plus
Bachelor’s degree or equivalent combination of education and experience preferred
Understanding of regulatory frameworks, including FinCEN requirements
Experience with quality assurance or quality control processes
Comfort working with data, documentation, and financial systems
Work Model & Office Location(s):
This is a hybrid role requiring four days per week in the office. Eligible candidates must live within reasonable commuting distance to one of our three offices below:
1100 North Market Street, Wilmington, DE 19801
850 Main Street, Bridgeport, CT 06604
626 Commerce Drive, Amherst, NY 14228
Required Availability:
Monday-Friday, 8:00am-5:00pm (with a one-hour lunch break)
Skills Required
- 5+ years combined higher education and/or work experience
- Ability to work Monday-Friday, 8:00am-5:00pm (with one-hour lunch)
- Hybrid role — four days per week in office; must live within reasonable commuting distance to Wilmington DE, Bridgeport CT, or Amherst NY offices
- Experience in banking, financial services, or related field
- Exposure to KYC, compliance, regulatory review, audit, or risk management
- Familiarity with financial products and client account structures
- Bachelor's degree or equivalent combination of education and experience
- Understanding of regulatory frameworks, including FinCEN requirements
- Experience with quality assurance or quality control processes
- Comfort working with data, documentation, and financial systems
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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