Client Onboarding Administrator

We are looking for a Client Onboarding Administrator to support Eightcap’s growth by managing the onboarding of new client accounts and maintaining accurate client information across our systems. The ideal candidate will have a strong background in account administration and client service, with a proven ability to deliver results in a fast-paced, detail-driven environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.

Key Responsibilities

• Process new account applications and onboard new clients.
• Work closely with the Client Relationship team and ensure client needs are met.
• Respond to internal queries relating to account management.
• Respond to incoming application enquiries from the client via email.
• Ensure industry & company standards for AML/KYC are met.
• Provide assistance in the creation and implementation of new procedures and processes.

• Previous experience in client onboarding - in a plus but not mandatory
• Strong account management skills
• Ability to think analytically and troubleshoot day to day issues
• Excellent written and verbal communication skills
• Attention to detail
• Fluent in English
• Computer literacy and above average data entry skills
• Able to multitask and prioritise tasks
• Strong ability to work as part of a team but also independently as required
• Willingness to work shifts with the ability to work weekends and/or public holidays if necessary

• Culture of collaboration and support in the team
• Introductory professional training
• Employee referral bonus program
• 20 days of vacation + 1 day for each year of service in the company
• Additional health insurance
• Food vouchers
• MultiSport card
• Social activities and initiatives