Client Onboard Analyst ADGM

The Client Onboard Analyst is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:

• Processes client’s requests related to system set up including signatories’ updates and documentation lodgment

• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes

• Applies appropriate bank’s regulations while processing the requests

• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents

• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to)

• Verification and authorization of data entered in the systems

• Ensures all queries are dealt with in an efficient and timely manner

• Escalates urgent / risk issues through the appropriate escalation channels

• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing

• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements

• Assists in the implementation of validated process improvements

• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems

• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

• Fluent in both written and spoken English

• Fluent in both written and spoken Arabic

• Previous experience in financial services preferred

• Knowledge of bank products in the scope of opening and maintaining of bank accounts

• Customer communication experience (internal/external)

• Good PC skills (Excel, Word)

Education:

• Bachelor’s/University degree

• Masters degree or postgraduate degree will be an advantage

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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