Client Success & Migration Project Manager

Posted 2 Days Ago
Be an Early Applicant
Ellerslie, NZL
Hybrid
Entry level
Marketing Tech • Analytics
The Role
Lead end-to-end client migrations onto Circana’s Unify platform. Responsibilities include developing project plans, coordinating clients and cross-functional teams, managing risks and dependencies, leading meetings, presenting status updates, supporting testing and transition, documenting requirements, and improving migration processes. The role requires strong stakeholder communication, organization, project management, and the ability to understand technical and data concepts.
Summary Generated by Built In

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By
embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.
Learn more at www.circana.com.

What will you be doing?

 

As Circana continues to transition clients onto Unify+, our integrated cloud-based insights platform that brings together market, consumer and business performance data in one place, we're looking for an experienced project professional to lead and coordinate client migrations. 

You'll own the migration journey end-to-end, bringing together clients, commercial and client success teams and technical specialists to deliver a seamless transition. This is a highly visible role suited to someone who thrives on creating structure, managing stakeholders, driving projects to agreed timelines and guiding clients through change. 

Job Responsibilities

  • Own end-to-end migration projects for clients transitioning onto Unify+. 
  • Develop and manage project plans, milestones, responsibilities and communication schedules, maintaining a clear view of each client's migration progress. 
  • Coordinate activities across clients, client success and commercial teams, product specialists and other stakeholders to ensure successful delivery. 
  • Lead internal project meetings and client, where needed, providing clear updates on progress, risks, decisions and next steps.  
  • Present migration plans and status updates to clients, leadership teams and broader business audiences. 
  • Identify and manage risks, dependencies and roadblocks, driving appropriate action and escalation where required. 
  • Support clients through the migration process, helping them understand changes, key decisions and required actions. 
  • Work with technical, data and reports specialists to understand requirements relating to platforms, databases, segmentation and client hierarchies. 
  • Coordinate readiness, testing, transition and post-migration handover adoption activities.  
  • Partner with Account Leads to coordinate and track client requirements, decisions and actions throughout the migration lifecycle.
  • Drive continuous improvement by helping standardise migration processes, templates, communications and ways of working. 

What are we looking for?

  • Experience managing client-facing projects, implementations, migrations, onboarding or business change.
  • Strong project management skills, with the ability to manage multiple projects at different stages.
  • Excellent organisation and attention to detail.
  • Confident stakeholder management skills across clients, internal teams and senior leaders.
  • Strong written and verbal communication, including the ability to present plans and simplify complex information.
  • Experience supporting people or clients through process, technology or platform change.
  • Comfortable taking the lead, creating structure and holding stakeholders accountable for actions.
  • Able to understand technical and data concepts without needing to build the solution yourself.
  • Strong risk, issue and dependency management.
  • A practical, adaptable and calm approach when priorities or project requirements change.

Highly regarded

  • Experience within FMCG, retail, consumer data, market research, analytics or a related environment.
  • Experience migrating clients between platforms, systems or reporting solutions. 
  • Understanding of data structures, databases, segmentation or client hierarchies. 
  • Change management, implementation or customer adoption experience. 
  • Experience leading complex, multi stakeholder projects with competing priorities and dependencies. 
  • Knowledge of Circana’s clients, products or internal processes. 

    Circana Behaviours
    As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
    Stay Curious: Being hungry to learn and grow, always asking the big questions.

    • Seek Clarity: Embracing complexity to create clarity and inspire action.
    • Own the Outcome: Being accountable for decisions and taking ownership of our choices.
    • Centre on the Client: Relentlessly adding value for our customers.
    • Be a Challenger: Never complacent, always striving for continuous improvement.
    • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
    • Commit to each other: Contributing to making Circana a great place to work for everyone.

    Location
    This position can be located in the following area(s): Auckland
    #LI-LM1

    Skills Required

    • Experience managing client-facing projects, implementations, migrations, onboarding, or business change
    • Strong project management skills and ability to manage multiple projects at different stages
    • Excellent organization and attention to detail
    • Confident stakeholder management across clients, internal teams, and senior leaders
    • Strong written and verbal communication, including presenting plans and simplifying complex information
    • Experience supporting people or clients through process, technology, or platform change
    • Ability to take the lead, create structure, and hold stakeholders accountable
    • Ability to understand technical and data concepts without building the solution
    • Strong risk, issue, and dependency management skills
    • Practical, adaptable, and calm approach when priorities or requirements change
    • Experience in FMCG, retail, consumer data, market research, analytics, or a related environment
    • Experience migrating clients between platforms, systems, or reporting solutions
    • Understanding of data structures, databases, segmentation, or client hierarchies
    • Change management, implementation, or customer adoption experience
    • Knowledge of Circana’s clients, products, or internal processes

    Circana Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Circana and has not been reviewed or approved by Circana.

    • Leave & Time Off Breadth — Unlimited PTO for many exempt roles and paid holidays are frequently highlighted. Feedback suggests these time‑off policies are a notable strength of the package.
    • Parental & Family Support — Paid parental leave is available in the U.S. and is described as competitive and well‑received. Company communications emphasize equal/neutral parental leave, reinforcing family support.
    • Wellbeing & Lifestyle Benefits — A broad slate of extras—such as adoption assistance, tuition/educational assistance, volunteer time off, and EAP—adds to the overall package. Feedback suggests these lifestyle‑oriented offerings complement core medical, dental, and vision coverage.

    Circana Insights

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    Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

    The Company
    HQ: Chicago, Illinois
    4,423 Employees
    Year Founded: 2023

    What We Do

    Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition. Circana is hiring! To view our current openings, please visit our IRI and NPD LinkedIn company pages.

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