Pelago is the leading specialty substance use care provider, built on the belief that effective treatment means matching care intensity to what each member actually needs rather than defaulting to the most expensive intervention. Our programs guide members through every stage of the substance use spectrum, from unhealthy habits to active use disorders, delivering personalized treatment for tobacco, alcohol, opioid, cannabis, and stimulant use based on individual health, habits, genetics, and goals.
With Sona, our voice-first AI Mental Health Specialist, Pelago now applies that same clinically-driven model to mental health, pairing deep clinical expertise with technology to expand access without compromising care quality. We believe technology should make clinical care more precise and more human, not replace the judgment behind it.
Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use. If you're passionate about AI and making an impact on the health of others, join us and make it happen!
THE ROLE
Are you a sharp, organized, mission-driven marketer who thrives in fast-paced, uber collaborative environments? Can you jump in with your sleeves rolled up, learn fast, and bring a positive energy and enthusiasm to your work and to client relationships? In this role, you’ll get the opportunity to work closely with customer success and growth teams to drive client decision-making around member-facing campaign strategy. That means putting together compelling campaign pitches and talk tracks to present to clients, analyzing data for meaningful insights to support your business case and build adoption strategy, and collaborating internally on campaign execution.
This is a contract role built for someone who brings real curiosity, a bias toward execution, and a genuine desire to work on something that matters: Pelago is devoted to making substance use support accessible to everyone. You'll get meaningful ownership from day one — and a front-row seat to how a fast-scaling digital health company drives utilization.
WHAT YOU'LL DO
Responsibilities
- Build client-facing collateral — pitch decks, talk tracks, and supporting materials that help employer clients decide to promote Pelago to their workforce
- Partner with Customer Success & Implementation — support customer success team (CSMs) and implementation managers in client-facing meetings with marketing updates, act as a marketing resource for managing launching and legacy accounts, and work with both teams toward client-specific enrollment goals and customer satisfaction
- Support member enrollment campaigns — review marketing communications for quality and accuracy, manage client approval queues, and filter client feedback back to creative teams producing campaigns
- Track campaign performance — pull enrollment data, measure campaign impact, and share clear summaries of what is and isn't working with clients to inform strategic decision-making.
WHAT WE'RE LOOKING FOR
Qualifications
- Bachelor’s Degree or equivalent relevant experience
- 2-4 years in a marketing role — B2B, health tech, or SaaS preferred
- Experience collaborating with and presenting to clients
- Experience tracking and reporting on key performance indicators related to marketing efforts
- Comfortable working cross-functionally with Customer Success, Growth, and Implementation teams
- Strong presentation skills — you’re quick on your feet and can deliver compelling talk tracks and answer questions confidently
- Demonstrates a curiosity-driven approach to AI — actively experimenting with emerging tools to unlock efficiencies, elevate the quality and depth of client reporting, and reimagine how work gets done.
- Highly organized — you track details without being asked twice
NICE TO HAVE
Bonus points
- Familiarity with JIRA, Looker, Amplitude, and Asana; bonus points for Adobe Express, Figma, Salesforce, Iterable and Asana
- Experience working at a digital health or benefits company
- Knowledge around employer benefits communications or open enrollment cycles
OUR VALUES
What we care about
We look for people who embody these values — not just at work, but in how they think.
Anchor to the mission Break down barriers Be ingenious
Refuse to lose Do more with less Propel ourselves forward
The provided range reflects our US target hourly range for this part-time or contract position. Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors.
Skills Required
- Bachelor's degree or equivalent relevant experience
- 2-4 years in a marketing role (B2B, health tech, or SaaS preferred)
- Experience collaborating with and presenting to clients
- Experience tracking and reporting on marketing KPIs
- Comfortable working cross-functionally with Customer Success, Growth, and Implementation teams
- Strong presentation skills and ability to deliver compelling talk tracks
- Curiosity-driven approach to AI and experimentation with emerging tools
- Highly organized and detail-oriented
- Familiarity with JIRA, Looker, Amplitude, Asana, Adobe Express, Figma, Salesforce, Iterable
- Experience working at a digital health or benefits company
- Knowledge of employer benefits communications or open enrollment cycles
What We Do
Pelago is the world’s leading virtual clinic for substance use management. We are transforming substance use support—from prevention to treatment—delivering education, management skills, and opportunities for positive change to members struggling with substance use, most commonly tobacco, alcohol, or opioids. Our solution gives employers the means to offer on-demand, personalized support to workers seeking to live healthier lives. Pelago’s cognitive behavioral therapy (CBT) and medication-assisted treatment (MAT) programs deliver convenient, accessible, and effective support that seamlessly integrates with health plans, pharmacy benefit managers, and wellness platforms. To date, Pelago has helped more than 750,000 members manage their substance use and improve their lives. Visit www.pelagohealth.com for more information.
